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About e-Wallet Center

What is e-Wallet Center?

A feature that allows you to top up and manage dozens of e-wallets and e-money in 1 place.

Why should I use e-Wallet Center?

– Available for various types of e-wallets and e-money.
– Top up and save up to dozens of accounts.
– Flexible options to input top up amount manually or choose from the available options.
– Connected with Active Balance.
– Connected with Awards (monthly free transaction quota) for e-wallet top up.

What are the benefits of e-Wallet Center?

Now you can simply top up e-wallet and e-money with flexible nominal. You can also save up to dozens of accounts, so your next top up will be easier.

Who can use e-Wallet Center?

All Jenius users.

Where to find e-Wallet Center on Jenius app?

There are two ways to find e-Wallet Center on Jenius app.

From Home page.
Choose Send & Pay, then tap Top up e-Wallet.

From Mobius Button.
Choose e-Wallet Center.

What e-wallets are available in e-Wallet Center?

– GoPay.
– OVO.
– DANA.
– LinkAja.
– ShopeePay.
– M-Tix.

I never used e-Wallet Center, how to top up e-wallet from Home page?

– On Home page, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

I never used e-Wallet Center, how to top up e-wallet from Mobius Button?

– Tap Mobius Button, then choose e-Wallet Center.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

How to top up an e-wallet that has already been saved in e-Wallet Center?

– On Home page, choose Send & Pay.
– Choose Top Up e-Wallet.
– Choose e-wallet you want to top up
– Input the top up nominal, then choose Next.
– Check the confirmation page, then choose Top Up.
– e-wallet top up is successful!

Aside from Home page, you can also tap e-Wallet Center on Mobius Button.

Beside my account, can I top up someone else’s e-wallet in e-Wallet Center?

Yes. Beside your e-wallets, you can also top up other people’s e-wallets using the account’s registered mobile number.

What e-money are available in e-Wallet Center?

– BNI TapCash.
– mandiri e-money.

What are the requirements to top up e-money in e-Wallet Center?

Currently, top up & manage BNI TapCash and mandiri e-money in e-Wallet Center are only available for Android devices.

BNI TapCash
Make sure you activate the NFC feature to save account, check balance, top up, and update e-money balance.

mandiri e-money
– Without NFC feature: you can save your account and top up e-money by entering card number manually. Please use other channels to update balance.

– NFC feature is active: you can save account, check balance, top up, and update e-money balance by tapping e-money card behind your smartphone.

I use Android devices with NFC feature, how to top up BNI TapCash in e-Wallet Center?

Top up BNI TapCash
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap BNI TapCash card behind your phone until the card is read, then choose Top Up. Make sure you tap the card throughout the process.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– BNI TapCash balance has been updated!

Top up and save BNI TapCash
– Activate NFC feature on your phone.
– Login to Jenius app..
– Tap BNI TapCash card behind your phone until the card is read.
– Activate Save to e-Wallet list button, then choose Top Up.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– BNI TapCash balance has been updated and account successfully saved!

Top up BNI TapCash that has already been saved
– Activate NFC feature on your phone.
– Login to Jenius app. On Home, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose BNI TapCash account you to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Tap BNI TapCash card behind your phone to update the balance.
– BNI TapCash balance has been updated!

I use Android devices without NFC feature, can I top up BNI TapCash in e-Wallet Center?

No. For BNI TapCash, you cannot top up without NFC feature in your Android devices.

I use Android devices with NFC feature, how do I top up mandiri e-money in e-Wallet Center?

Top up mandiri e-money with NFC
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap mandiri e-money card behind your phone until the card is read, then choose Top Up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated!

Top up and save mandiri e-money
– Activate NFC feature on your phone.
– Login to Jenius app.
– Tap mandiri e-money card behind your phone until the card is read.
– Activate Save to e-Wallet list button, then choose Top Up.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– If you still tap your card, wait until the balance is updated. Otherwise, tap your card again until the balance is updated.
– mandiri e-money balance has been updated and account successfully saved!

Top up mandiri e-money that has already been saved
– Activate NFC feature on your phone.
– Login to Jenius app. On Home, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose mandiri e-money account that you want to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– Tap mandiri e-money card behind your phone to update the balance.
– mandiri e-money balance has been updated!

I use Android devices without NFC feature, how do I top up mandiri e-money in e-Wallet Center?

Top up mandiri e-money without NFC
– Login to Jenius app. On Home, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– Enter the card number, then choose Next.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– mandiri e-money top up is successful! Please use other channels to update the balance.

Top up and save mandiri e-money without NFC
– Login to Jenius app. On Home, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose mandiri e-money.
– Enter the card number, activate Save to e-Wallet list button, then choose Next.
– Enter the name you want, then choose Save.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– mandiri e-money top up is successful! Please use other channels to update the balance.

Top up mandiri e-money that has already been saved without NFC
– Log in to Jenius app. On Home, choose Send & Pay.
– Choose Top up e-Wallet.
– Choose mandiri e-money account you to top up.
– Input the top up nominal or choose the available nominal options, then choose Next.
– Check the confirmation page, then choose Top Up.
– mandiri e-money top up is successful! Please use other channels to update the balance.

I top up mandiri e-money using a device without NFC, does the balance update automatically, and can it be used right away?

No. After you top up mandiri e-money using devices without NFC, you must tap the card on other channels to update the balance.

You can update your Mandiri e-money balance at Livin’ by Mandiri, Bank Mandiri ATM/EDC, and other Android devices with NFC.

How to check e-money balance in e-Wallet Center?

Checking e-money balances can only be done using Android devices by following these steps.
– Activate the NFC feature and tap e-money card on the back of your smartphone.
– Login to Jenius app and wait for the card to be read.
– Your balance info will be available on the screen.

NFC feature is active and you’re on Jenius app? You can check e-money balance by following these steps:
– Tap Mobius Button, then choose e-Wallet Center.
– Choose e-money you want.
– Tap e-money card on the back of your smartphone and wait for the card to be read.
– Your balance info will be available on the screen.

Can I check e-money balance in e-Wallet Center on iOS devices with NFC?

No. You can check e-money balance only on Android devices.

Can I top up e-money in e-Wallet Center on iOS devices?

No. Currently, top up BNI TapCash and mandiri e-money in e-Wallet Center are only available for Android devices.

Is there a transaction fee when I top up e-wallet and e-money in e-Wallet Center? If there is a fee, how much does it cost?

Your monthly free transaction quota includes top up fees in e-Wallet Center.

As long as your quota is available, top up e-wallet is free of charge in e-Wallet Center. However, if your quota has run out, you will be charged a transaction fee according to the following details.

E-wallet top up transaction fee.
– GoPay: IDR2,000.
– OVO: IDR1,500.
– DANA: free of charge.
– LinkAja: IDR3,000.
– ShopeePay: IDR5,000.
– M-Tix: IDR5,000.

Top up e-money transaction fees.
– BNI TapCash: IDR1,500.
– Mandiri e-Money: IDR1,500.

Is there an admin fee when I top up OVO in e-Wallet Center?

Yes. Following OVO’s policy, every balance top up via bank transfer/virtual account will be charged IDR1,500 admin fee.

According to that policy, the nominal you receive in your OVO account will be automatically deducted by IDR1,500 admin fee.

Example: if you top up OVO for IDR100,000, you will receive IDR98,500 in your OVO balance.

Is there an admin fee when I top up ShopeePay in e-Wallet Center?

Yes. Following ShopeePay’s policy, every balance top up via bank transfer/virtual account will be charged IDR1.000 admin fee.

According to that policy, the nominal you receive in your ShopeePay account will be automatically deducted by IDR1.000 admin fee.

Example: if you top up ShopeePay for IDR100,000, you will receive IDR99,000 in your ShopeePay balance.

What is the limit per transaction for e-wallet and e-money top up in e-Wallet Center?

Minimum limit per e-wallet transaction.
– GoPay: IDR10,000.
– OVO: IDR10,000.
– DANA: IDR100,000.
– LinkAja: IDR10,001.
– ShopeePay: IDR10,001.
– M-Tix: IDR100.000.

Minimum limit per e-money transaction.
– BNI TapCash: IDR10,000.
– mandiri e-money : IDR20,000.

Maximum limit per transaction with e-Wallet Center:
– DANA, LinkAja, ShopeePay, M-Tix, BNI TapCash and mandiri e-money are IDR1,500,000.
– GoPay and OVO are IDR2,000,000.

Note: make sure the top up nominal does not exceed the maximum balance of your e-wallet and e-money.

What is the daily transaction limit in e-Wallet Center?

The maximum daily transaction limit in e-Wallet Center is IDR 100,000,000. This limit uses the online transfer limit (RTOL).

Beside Active Balance, are there other source accounts to top up e-wallet or e-money in e-Wallet Center?

Currently, you can only use Active Balance to top up your e-wallet or e-money in e-Wallet Center.

If I top up my e-wallet or e-money in e-Wallet Center, will the balance be added immediately? (real time)

Depending on the process on the recipient, it may take some time (1-3 minutes) for the e-wallet balance to increase.

To add money to your e-money balance, you must tap the card on the back of your smartphone. So make sure you use a smartphone that has the NFC feature.

How do I know if my e-wallet or e-money top up in e-Wallet Center has been successful?

You can find out by checking the status of e-wallet or e-money top up transactions in In & Out.

Will I get a proof of transaction when my e-wallet or e-money top up in e-Wallet Center has been successful?

Yes. You will get a proof of an electronic transaction in PDF form that can be saved or sent via chat applications.

Will transactions in e-Wallet Center be recorded in In & Out?

Yes. Every time you top up your e-wallet or e-money in e-Wallet Center, it will be recorded in In & Out and listed as the Top Up e-Wallet category.

Can I set top up time and frequency in e-Wallet Center?

No. Unlike Send It, you cannot set the time and frequency of top up e-wallet or e-money with the e-Wallet Center.

My e-wallet or e-money top up has failed, but my balance has already been deducted. What should I do?

You can contact Jenius Help at 1500 365 and prepare the following information.
– Mobile number registered in the e-wallet.
– The name registered in the Jenius account.
– The date and amount of the transaction.

How long does it take to process a refund?

The refund process may take up to 7 working days.

How many e-wallet and e-money can be saved in e-Wallet Center?

You can save up to 10 accounts for each type of e-wallet and e-money.

If all available e-wallet and e-money are added up, you can save dozens of accounts in e-Wallet Center.

How to save e-money in e-Wallet Center?

Save e-money with NFC
– Tap Mobius Button, then choose e-Wallet Center.
– Tap + icon on the top right screen.
– Choose e-money you want to save, then choose Next.
– Tap the e-money card behind your phone until the card has been read, then choose Next.
– Enter the name you want, then choose Save.
– You’ve just saved your e-money!

Save e-money without NFC
– Tap Mobius Button, then choose e-Wallet Center.
– Tap + icon on the top right screen.
– Choose e-money you want to save, input the card number, then choose Next.
– Enter the name you want, then choose Save.
– You’ve just saved mandiri e-money!

How to save e-wallet in e-Wallet Center?

– Tap Mobius Button, then choose e-Wallet Center.
– Tap + icon on the top right screen.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, then choose Next.
– Enter the name you want, then choose Save.
– Your e-wallet has been successfully saved!

You can also save and top up your e-wallet account at the same time.

– On Home page, choose Send & Pay.
– Choose Top Up e-Wallet.
– Choose Top Up New e-Wallet.
– Choose e-wallet, enter your mobile number that linked to e-wallet account, switch on the Save e-Wallet button, then choose Next.
– Input the top up nominal or tap the available nominal option, then choose Next.
– Check the confirmation page, then choose Top Up.
– You’ve just topped up and saved e-wallet!

How to change e-money name that has already been saved in e-Wallet Center?

– Tap Mobius Button, then choose e-Wallet Center.
– Choose e-money you want.
– Choose Edit.
– Enter the new name, then choose Save.
– Your e-money name has been successfully changed!

How to delete e-money that has already been saved in e-Wallet Center?

– Tap Mobius Button, then choose e-Wallet Center.
– Choose e-money you want.
– Choose Delete.
– Continue the process by choosing Delete.
– Your e-money has been removed!

Can I change the order of saved e-wallet and e-money accounts in e-Wallet Center? How to change it?

Yes. Just go to e-Wallet center then tap Arrange Order.

Can I see the total balance of e-wallet in e-Wallet Center?

No. You cannot see the total balance of e-wallet in e-Wallet Center.

How can we help?

Jenius is ready to help you 24/7

Call Us

1500 365