Terms and Conditions

1. “Bank” is PT Bank BTPN Tbk, domiciled in South Jakarta, which consists of a head office, branch offices, Customer Service, and various other forms of offices.
2. “Destination Bank” is a bank that is the recipient of the foreign currency transfers.
3. “Correspondent Bank” is another bank that acts as an intermediary between Bank BTPN and the Destination Bank in foreign currency transfers.
4. “Sender’s Bank” is a bank used by the Sender to transfer foreign currency to the Jenius foreign currency account.
5. “Customer” is an individual registered with Jenius.
6. “Recipient” is an individual who receives foreign currency transfers from the Customer.
7. “Sender” is an individual who transfers foreign currency to Jenius’ Customer’s foreign currency account.
8. “Jenius” is an electronic banking product/service issued by the Bank.
9. “Foreign Currency Balance” is a foreign currency account activated independently by the Customer through Jenius application and has received approval from the Bank.

1. Foreign currency transfers can only be made by Customers with active Jenius accounts.
2. Foreign currency transfers can only be made by Customers with a foreign currency balance. The foreign currencies available in the Jenius application are USD (United States Dollar), SGD (Singapore Dollar), JPY (Japanese Yen), GBP (Pound Sterling), EUR (Euro), HKD (Hong Kong Dollar), and AUD (Australian Dollar).
3. Foreign currency transfers will use the balance in the Foreign Currency Balance owned by Customers.
4. Foreign currency transfers to other banks via the Jenius application can be made during the operating hours of foreign currency transactions, weekdays from 09.00 to 14.00 WIB (except holidays). Foreign currency transfers to other Jenius users can be done anytime via the Jenius application.
5. If Customers make foreign currency transfers outside operating hours, Customers will receive information about operating hours on the Jenius application.
6. All activities related to foreign currency transfers (incoming transfers, outgoing transfers) and buying/selling of foreign currencies are made on the Jenius application.

1. Outgoing transfers will be processed based on the Destination Bank’s SWIFT code and the Recipient’s account number.
2. Outgoing transfers serve USD (United States Dollar), SGD (Singapore Dollar), JPY (Japanese Yen), GBP (Pound Sterling), EUR (Euro), HKD (Hong Kong Dollar), and AUD (Australian Dollar).
3. Foreign currency transfers within the territory of Indonesia can only be made for deposits purposes following Bank Indonesia Regulation No.17/3/PBI/2015 regarding the Obligation to Use Rupiah in the Territory of the Unitary State of the Republic of Indonesia.
4. Customers can make outgoing transfers according to the foreign currency they have at Jenius. For example, if Customers have JPY Active Balance, they can only transfer foreign currencies in JPY (Japanese Yen).
5. If Recipient does not have the currency sent by the Customer, the money sent will be converted by the Destination Bank using exchange rates following the policies of each Destination Bank.
6. The scope of outgoing transfers is as follows:
   1. Outgoing transfers in foreign currencies serve all banks and countries worldwide, except countries subject to sanctions.
   2. Outgoing transfers in any currency cannot be made to sanctioned countries, including Cuba, Iran, North Korea, Syria, and other countries that are included in sanctioned countries. The list of countries is subject to change.
7. The foreign currency transfer process depends on the conditions of each Destination Bank, so Jenius cannot ensure how long it will take for the money to be received by the Recipient.
8. If there is a negligence/issue from the Destination Bank that may impact the transfer process’s duration or the nominal transfer of foreign currency, Jenius shall be free from all Customer claims.
9. Customers can make outgoing transfers up to USD 100,000 (equivalent) per 1 (one) transfer. There is no maximum limit of transactions that can be made per day.
10. Customers can also make foreign currency transfers to other Customers by choosing “Send to Jenius” option and inputting $Cashtag or Jenius foreign currency account number as the destination account.
11. Foreign currency transfers to Jenius can only be made to accounts with the same foreign currency. Example: A Customer who has JPY Active Balance can only transfer to a Customer who also has JPY Active Balance.
12. Foreign currency transfers to Jenius are processed instantly so the money can go directly to the Recipient’s Foreign Currency Balance.
13. Customers are responsible for ensuring that all the Recipient’s details submitted by them are accurate and complete.
14. If Customers enter the wrong account number or incorrect/incomplete Recipient details, outgoing transfers can be accepted or canceled by the Destination Bank, and money will be refunded to Customers (depending on the policy of each Destination Bank). Jenius does not provide amendments or changes to data transfer information. Terms of refund will be explained further in REFUNDS.
15. Jenius does not serve transactions that require additional documents (e.g., transaction invoices) requested by the Destination Bank. If this happens, the Destination Bank will cancel the transaction and refund the money to the Customer. Terms of refund will be explained further in REFUNDS.
16. If the Recipient is on the OJK (Financial Services Authority) Blacklist, terrorist list, or National Blacklist, the Destination Bank will cancel the outgoing transfer and refund the money to the Customer. Terms of refund will be explained further in REFUNDS.

1. 1. Destination Banks and Correspondent Banks may charge fees for receiving foreign currency according to each bank’s policies, so there is a possibility that the nominal amount of money received will be different or reduced.
   2. Customers will be charged Provision Fee and Telex Fee when making a foreign currency transfer. The following are details of the cost calculation:

1. For foreign currency transfers in USD (United States Dollars), there is a Full Amount Fee option of USD 25 (equivalent). The function of this fee is to ensure that the nominal amount sent is the same as that received.
2. The Full Amount fee is optional on the Jenius application alias Customers are not required to pay it.
3. The components of these costs and the nominal value of each fee component may change at any time with prior notification to Customers. The statement will be made at least 30 days before the policies take effect.
4. If another party charges other additional fees, the additional costs will be paid by Customers.
5. All fee calculations use the exchange rate when the foreign currency transfer is made.
6. Foreign currency transfers to fellow Jenius Customers are free of charge.

1. Customers can only receive incoming transfers in USD (United States Dollars), SGD (Singapore Dollars), JPY (Japanese Yen), GBP (Pound Sterling), EUR (Euro), HKD (Hong Kong Dollars), and AUD (Australian Dollar).
2. Customers can receive incoming transfers from all banks worldwide. Ensure that the Sender submits a correct and complete Customer’s name and account number.
3. If the destination account is a foreign currency account number, the money will go into the Foreign Currency Balance owned by the Customer. If the destination account is the Customer’s main account number, the money will be converted to Rupiah and go to the Rupiah Active Balance.
4. If there is a difference in currency between the Sender’s and the Customer’s accounts, Jenius will convert it to the currency owned by the Customer. Example: Sender sends JPY to a USD Jenius account, then Jenius will convert the money to JPY.
5. Money received by the Customers follows the Bank’s exchange rate at the time the money is received. The Bank only does foreign currency conversion once (1).
6. The amount of money received by Customers is not necessarily the same as the transferred amount by Senders because there is a possibility of additional fees charged by the Sender’s Bank. Therefore, Customers can ask the Sender’s Bank for details regarding this situation.
7. Incoming transfers will be recorded as Incoming in In & Out in the Jenius application.

1. The Destination Bank may cancel a foreign currency transfer for the following reasons:
   1. Account number or beneficiary data details are incorrect and incomplete.
   2. Recipients are included in the OJK (Financial Services Authority) Blacklist, the terrorist list, or the National Blacklist.
   3. Transactions that require additional documents (e.g., transaction invoices).
2. If the cancelation reason is one of the above, then the money will not be fully refunded (excluding Provision Fee, Telex Fee, and Full Amount Fee).
3. If the cancelation reason is not passing the Bank’s AML (Anti-money laundering) screening, then the money will be fully refunded (including Provision Fee, Telex Fee, and Full Amount Fee).
4. All other additional costs incurred in the process of refunding the transfer above will be paid by Customers so that the nominal refund amount is not necessarily the same as the transfer amount.
5. The nominal refund amount and duration depend on Destination Bank’s policies.
6. Refunds will be displayed as Reversal in In & Out in the Jenius application.

1. Customers can submit complaints or objections on matters related to Jenius Foreign Currency Transfers in writing or verbally to the Bank through the Jenius Help service or Jenius Service Point. Customers must submit the account number, Recipient/Sender information, transaction nominal, transaction date, the limit set on the Jenius application, type of device, copy/screenshot of In & Out, and problems or objections submitted to the Bank.
2. Complaints regarding requests for transaction corrections (transaction objections) and/or fees can be submitted by Customers by 30 (thirty) calendar days from the date of said transaction. Complaints submitted after 30 (thirty) calendar days are the Customer’s full responsibility. The Bank has the right to approve or reject the Customer’s request/objection by 45 (forty five) working days from submitting the request/objection, following the applicable bank policy.
3. If Customers submit a complaint or objection in writing then it must be accompanied by a photocopy of the identity of the Customers and/or the Customer’s representative, account number, special power of attorney (if represented), type and date of transaction, Recipient/Sender information, the problem being complained, and other supporting documents.
4. If Customers submit a complaint or objection verbally, the Bank will resolve it within 5 (five) working days after the complaint is received. If the verbal complaint or objection is not resolved within the time limit, then the Bank will ask the Customers or their authorized attorneys to submit a written complaint or objection to the Bank accompanied by supporting documents. The written complaint will be resolved by 20 (twenty) working days after the receipt of the written complaint. It can be extended for another 20 (twenty) working days with written notification to Customers or their authorized representatives.
5. Customers can settle the dispute through or out of court if no agreement is reached on complaint resolution. Settlement out of court is carried out through Alternative Dispute Resolution Institutions stipulated by the OJK (Financial Services Authority), namely LAPS SJK (The Financial Services Sector Alternative Dispute Resolution Institution).
6. The Bank may refuse to handle complaints if (i) the Customer and/or Customer Representative does not complete the document requirements following the stipulated time, (ii) The previous complaint has been resolved by the Bank following the Financial Services Authority Regulations, (iii) Complaint not related to material, fair and direct losses and/or potential losses as stated in the agreement and/or financial transaction documents and/or (iv) Complaints are not related to financial transactions issued by the Bank.

In the event these Terms and Conditions are available in English, the English version is only a translation. If there are differences in interpretation between the Indonesian and the English text, the Indonesian text will prevail.

These Terms and Conditions are made and implemented based on laws and legislations in the Republic of Indonesia.

1. Customers acknowledge, understand, and agree that the Bank, from time to time, at the Bank’s initiative, may revise and change these Foreign Currency Transfer Terms and Conditions with Written Notification (via electronic or printed media), including changes to the terms, type and amount fees, and/or other matters related to Jenius Foreign Currency Transfers. The Bank will deliver the Written Notice by 30 (thirty) working days before the change takes effect on the date stated by the Bank, except to comply with the applicable laws and regulations.
2. Each change, improvement, or addition to these Terms and Conditions constitutes an integral and inseparable part of these Terms and Conditions.