Browse Our FAQ
The Jenius Debit Card will be sent as soon as possible to your correspondence address*. If more than 3 business days (for Jabodetabek) or more than 7 business days (for outside Jabodetabek) since your Jenius account is active, you still haven’t received your Jenius Debit Card, please contact Jenius Help at 1500 365 to find out the status of your debit card delivery.
*Card shipments may experience delays in this Covid-19 outbreak situation
Yes, the money you deposit in m-Card will receive 0.5% interest rate p.a, however, there’s no interest in e-Card and x-Card.
No. PIN won’t be sent to you via mail/post/courier. You can create your own ATM PIN for your Jenius Debit Cards right from Jenius app once you’ve received the physical cards.
We suggest to make different PIN for your ATM PIN and your mobile PIN. The first one is used to access your card at any ATM, the second one is used to access your Jenius app on your mobile phone. This is to make sure you have double security to your savings.
No. You can’t change the name that is already printed on your Jenius m-Card.
e-Card can be used in every e-commerce sites that accepts Visa as a payment method, including service providers such us Uber, Spotify, Netflix, iTunes, etc.
To see the transactions you’ve made with e-Card, you can access Card Center, choose e-Card, and open the Transactions menu.
Yes, you can. Your x-Card name can be changed through Card Center and can be adjusted based on the specific needs for the x-Card itself. Remember, the name won’t be printed on the physical x-Card but will only be shown inside the Jenius app.
Yes, you can. However, it is most likely for the cards to arrive in a different time since they are not delivered in one package.
Yes, you can request a new x-Card if you decide to terminate one of the previously unused x-Cards.
Yes, there is. The fee for requesting an x-Card is IDR 50,000 and will be withdrawn directly from your Active Balance.
1. Choose Card Center menu.
2. Choose Create x-Card.
3. Choose the blue GPN x-Card and submit a name you preferred for your card.
4. Choose Create A New Card.
The Jenius Debit Card will be sent as soon as possible to your correspondence address*. If more than 3 business days (for Jabodetabek) or more than 7 business days (for outside Jabodetabek) since you requested a new card, you still haven’t received your Jenius Debit Card, please contact Jenius Help at 1500 365 to find out the status of your debit card delivery.
The GPN Jenius x-Card is used to carry out any non-cash transactions domestically. The GPN (National Payment Gate) will also reduce transaction costs imposed on customers when using EDC machines from different banks.
Jenius x-Card with the Visa logo uses international non-cash transaction processing services that you can use to conduct banking transactions in almost all countries in the world.
No, you can only choose the blue x-Card as your Jenius Debit Card with the GPN logo.
No, the cost of blocking cards on Jenius Debit Cards with the GPN logo is no different from Jenius Debit Card with a VISA logo.
Yes. The fee for requesting a GPN x-Card is IDR 50,000 which will be withdrawn directly from your Active Balance.
You can temporarily block until your Jenius Debit Card is found or can permanently block your Jenius Debit Card if it is completely lost. A new debit card will automatically be delivered to your correspondence address that has been registered to your Jenius account.
Yes, there are. The permanent block fee each for an m-Card, x-Cards and GPN x-Card is IDR 50,000. While e-Card is being charged with Rp 10,000. These fees will be taken from the Active Balance.
Yes, you can register the card number, CVV code and the expiry date of your Jenius Debit Card, especially e-Card, to any third-party services you use. To view the e-Card information, follow these steps:
1. Open the Jenius app.
2. Select Card Center menu.
3. Select e-Card.
4. Select view CVV code.
5. Enter the Jenius password.
6. Select Submit.
7. Touch to copy the card number.
8. Write down the CVV code and expiry date card.
All transactions abroad using Jenius Debit Card use Visa network, therefore, you will be charged with fee based on Visa rate. For cash withdrawal transaction at ATM machine, you will be charged IDR25,000 per transaction. For checking account balance at ATM machine, you will be charged IDR5.000 per transaction.
Jenius Debit Card PIN can be changed directly from Card Center feature inside your Jenius app.
There is no initial deposit that you must top up to your Jenius Debit Card.
An insufficient fund fee is fines that are charged when the balance on your Jenius Visa Debit Card is not sufficient to pay for the transactions you have made. This fee only applies to transactions using Jenius Visa Debit Cards, namely m-Card, e-Card, and Visa x-Card. This transaction includes a one-time or recurring (subscription) transactions.
You are subject to an insufficient fund fee of a maximum of IDR5,000 per transaction because the balance in your Jenius Visa Debit Card (m-Card, e-Card, x-Card) is not sufficient to pay for the transactions you have made.
For example, you make a purchase at a merchant for IDR50,000 using an x-Card. However, the balance in your x-Card only contains IDR10,000. When you make a payment and a failure occurs, that’s when the insufficient fund fee is charged.
The insufficient fund fees will be withdrawn from the Jenius Visa Debit Card that you use to make transactions.
For example, if you use an e-Card to pay for a Spotify subscription, the insufficient fund fee will be withdrawn from the e-Card.
The fee for insufficient funds is a maximum of IDR5,000 per transaction. The transaction in question is an attempt to collect payments made by the merchants.
Please note that each merchant has a different payment billing trial. It is possible for a merchant to try to collect payment more than once a day after the transaction has failed.
As a result, you can be fined for insufficient funds of more than IDR5,000. Please make sure you always have sufficient balance when paying using a Jenius Visa Debit Card.
You will receive a notification when the insufficient fund fee has been successfully withdrawn from your Jenius Visa Debit Card.
Before making a transaction, make sure the balance on your Jenius Visa debit card is sufficient to pay for the transaction you are about to make. Please check your Jenius Visa debit card balance through the Card Center.
Please remember, if you permanently block your Jenius Visa Debit Card, make sure you also delete (unlink) the debit card data registered at the merchant.
Because even though you have permanently blocked your Jenius Visa Debit Card, you have not deleted (unlinked) the card data from the merchant, you will still be subject to a penalty for lack of funds.
Yes, the insufficient fund fees that have been paid will be recorded in In & Out.