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Most common question

Expired Card Replacement

My Jenius Debit Cards will or already expired, what should I do?

Make sure you update Jenius app to the 2.46 version or above (Android and iOS). Then, you can follow these steps:
1. Select Card Center.
2. Choose card that will or already expired.
3. Select Replace Card.
4. Confirm your mailing address. Make sure it is detailed and correct.
5. Select Yes, Confirm.
6. New card will be sent to your address.

Please note that Jenius Debit Cards replacement can only be done via Jenius app. We don’t offer card replacement via other channels.

Can I replace my Jenius Debit Cards at Jenius booth?

No. Jenius Debit Cards replacement can only be done via Jenius app (2.46 version or above).

Is there a fee for replacing my expired Jenius Debit Cards?

No. You will not be charged for replacing your expired Jenius Debit Cards.

How long is the delivery of Jenius Debit Cards?

Jenius Debit Cards will be sent as soon as possible to your mailing address within 3 business days (Jabodetabek) or more than 7 business days (outside Jabodetabek) since you request a replacement.

I’ve already received the new Jenius Debit Cards, what should I do with the old cards?

If your old Jenius Debit Card has already expired, please activate a new card immediately.

If your old Jenius Debit Card hasn’t expired, you can still use it until the validity date. With a note, you haven’t activated a new card.

Can I use expired Jenius Debit Cards?

No. You can’t use expired Jenius Debit Cards for transactions. But, you can refund to Active Balance for your expired e-Card and x-Card.

I have x-Card Valentine’s special edition. If I request a replacement card, will I get the same edition?

No. You can only replace it with regular x-Card which are Breezy Blue, Fresh Green, Purple, or GPN x-Card.

Can I request a replacement card for another person?

No. Card replacement can only be done by yourself. The card will also only be sent to your mailing address.

Do the old and new Jenius Debit Cards have the same number?

No. Old and new Jenius Debit Cards will have different card numbers.

Will my Jenius Debit Cards replacement affect my subscription?

Yes. Old and new Jenius Debit Cards will have different card numbers. Therefore, once you activate a new card, make sure you update the subscription payment method with new card numbers. Otherwise, you will be charged a failed transaction fee of IDR 5,000/transaction.

Can I change the delivery address?

Yes. But please note that Jenius Debit Cards will be sent to your mailing address that you’ve set on Jenius app. Make sure your mailing address matches your current residence.

Is there any terms and condition to request m-Card?

You can request your m-Card when there’s a minimum IDR 500,000 in your account. Don’t worry, you can use this balance later after you submit your request.

Can I use Jenius features if I don’t have an m-Card?

As long as your account is active, you can still create multiple savings on Save It, transfer money and pay your bills through Send It, top-up your e-Wallet, pay with QR, and make online transactions with e-Card.

However, without m-Card, you can’t withdraw cash from ATM, make offline transactions on merchants, and have a Foreign Currency Balance.

What if I’d like to make online transactions with a Visa debit card?

You can use our e-Card for online transactions. Don’t forget to top up your e-Card balance and make sure they’re sufficient to pay your purchases.

Learn more about Insufficient Funds Fee.

Should adding IDR 500,000 be done in one transfer?

No. You can add your balance as many times as you want, as long as the total balance would be IDR 500,000.

Learn how to add balance to a Jenius account.

Can I print my m-Card at Jenius booth?

If you register and activate your account at Jenius booth, you can choose to print your m-Card there by following these steps:
1. Open the Card Center menu in Jenius app
2. Select Request m-Card
3. Choose Self-print

What if my m-Card failed to print at Jenius booth?

If unfortunately that happens, you can switch to sending the m-Card to your mailing address by following these steps:
1. Open the Card Center menu in Jenius app
2. Select Request m-Card
3. Choose Sent by Mail

Please note that you can only change the shipping method 1 hour after you select to print your m-Card at booth.

How long is the delivery of Jenius Debit Cards?

The Main Jenius Debit Card (m-Card) will be delivered to your mailing address* within 3 business days (for Jabodetabek) or 7 business days (for outside Jabodetabek) since your m-Card request is confirmed. If you still haven’t received your m-Card, please contact Jenius Help at 1500 365 to find out the delivery status.

*Card shipments may experience delays in this Covid-19 outbreak situation

Will the money I deposit in Jenius Debit Cards receive interest?

Yes, the money you deposit in m-Card will receive 0.5% interest rate p.a, however, there’s no interest in e-Card and x-Card.

Will I receive the information on the temporary Jenius Debit Cards PIN through mail/post/courier?

No. PIN won’t be sent to you via mail/post/courier. You can create your own ATM PIN for your Jenius Debit Cards right from Jenius app once you’ve received the physical cards.

Can I use the same PIN for my Jenius Debit Cards and accessing Jenius app?

We suggest to make different PIN for your ATM PIN and your mobile PIN. The first one is used to access your card at any ATM, the second one is used to access your Jenius app on your mobile phone. This is to make sure you have double security to your savings.

Can I change the name written on my Jenius m-Card?

No. You can’t change the name that is already printed on your Jenius m-Card.

Could you inform me on the list of e-Commerce that is willing to accept payments with Jenius Debit Cards Visa?

e-Card can be used in every e-commerce sites that accepts Visa as a payment method, including service providers such us Uber, Spotify, Netflix, iTunes, etc.

Where can I see the history of all transactions I made with Jenius e-Card?

To see the transactions you’ve made with e-Card, you can access Card Center, choose e-Card, and open the Transactions menu.

Can I change my x-Card name?

Yes, you can. Your x-Card name can be changed through Card Center and can be adjusted based on the specific needs for the x-Card itself. Remember, the name won’t be printed on the physical x-Card but will only be shown inside the Jenius app.

Can I make 3 (three) x-Cards at the same time?

Yes, you can. However, it is most likely for the cards to arrive in a different time since they are not delivered in one package.

Can I replace any of the 3 x-Cards I’ve owned?

Yes, you can request a new x-Card if you decide to terminate one of the previously unused x-Cards.

Is there any fees for making an x-Card?

Yes, there is. The fee for requesting an x-Card is IDR 50,000 and will be withdrawn directly from your Active Balance.

Why Jenius create x-Card Special Edition: Life in x-Card?

Because we want to make your days more special. Before, you made daily transactions with regular x-Card in blue, purple, and green. Now, there’s Life in x-Card offering a more colorful design.

Life in x-Card’s colorful design portrays various things close to your daily life, such as snacking, eating, skincare, make-up, fashion, hobbies or other fun stuff that you like.

That way, we hope that your days (and the days of the people you gift Life in x-Card) will be even more special.

What makes x-Card Special Edition: Life in x-Card different compared to regular x-Card?

Life in x-Card has a more colorful design, produced in limited numbers, and can be a gift for your loved ones (parents, spouse, children, or siblings).

How to get x-Card Special Edition: Life in x-Card?

You can get x-Card Special Edition: Life in x-Card by following these steps:

1. Go to Cards page.
2. Choose Add x-Card.
3. Choose Life in x-Card, named your x-Card, then choose Next.
4. Double-check your address then tap Create New Card.
5. Life in x-Card will be delivered to your address immediately.

x-Card will be delivered to your correspondence address within 3 business days (Jabodetabek) or more than 7 business days (outside Jabodetabek) after your request.

Who can get x-Card Special Edition: Life in x-Card?

All Jenius users are eligible to get x-Card Special Edition: Life in x-Card. Beside using it for yourself, you can give Life in x-Card as a gift to your loved ones, such as parents, spouse, children, or siblings.

Is there an additional fee to get x-Card Special Edition: Life in x-Card?

Yes. Additional fee for x-Card Special Edition: Life in x-Card is IDR 100,000.

I’ve already had 3 x-Card, can I still have x-Card Special Edition: Life in x-Card?

Yes, you can. You have to delete one of your x-Card by following these steps:

1. Go to Cards page.
2. Choose x-Card you want to delete.
3. Choose the three-dot button in the upper-right corner of the card and choose Delete Card.
4. Tap Delete Card.
5. Your remaining balance will be refunded automatically to Active Balance.

How do I create a GPN (National Payment Gateway) debit card in Jenius?

1. Choose Card Center menu.
2. Choose Create x-Card.
3. Choose the blue GPN x-Card and submit a name you preferred for your card.
4. Choose Create A New Card.

The Jenius Debit Card will be sent as soon as possible to your correspondence address*. If more than 3 business days (for Jabodetabek) or more than 7 business days (for outside Jabodetabek) since you requested a new card, you still haven’t received your Jenius Debit Card, please contact Jenius Help at 1500 365 to find out the status of your debit card delivery.

*Card shipments may experience delays in this Covid-19 outbreak situation

What is the difference between Jenius x-Card GPN and Jenius x-Card Visa?

The GPN Jenius x-Card is used to carry out any non-cash transactions domestically. The GPN (National Payment Gate) will also reduce transaction costs imposed on customers when using EDC machines from different banks.

Jenius x-Card with the Visa logo uses international non-cash transaction processing services that you can use to conduct banking transactions in almost all countries in the world.

Can I choose a GPN debit card other than the blue one?

No, you can only choose the blue x-Card as your Jenius Debit Card with the GPN logo.

Is there a difference in administration fees or card blocking fees on a GPN debit card?

No, the cost of blocking cards on Jenius Debit Cards with the GPN logo is no different from Jenius Debit Card with a VISA logo.

Is there any fees for making an GPN x-Card?

Yes. The fee for requesting a GPN x-Card is IDR 50,000 which will be withdrawn directly from your Active Balance.

What should I do if I lost my Jenius Debit Cards (m-Card and x-Cards)?

You can temporarily block until your Jenius Debit Card is found or can permanently block your Jenius Debit Card if it is completely lost. A new debit card will automatically be delivered to your correspondence address that has been registered to your Jenius account.

Is there a limit to the number / quota of permanent blocking of Jenius Debit Cards?

The quota limit for permanent blocking of Jenius Debit Cards (m-Card, e-Card, x-Card) is 2 times per month for each card you have. This quota will be updated every month.

Where can I see my permanent block quota?

The quota can be seen on the first page of the Card Center feature when you want to permanently block the card.

My card’s permanent block quota has run out, what should I do?

You can temporarily block. When your quota has been updated in the following month, please do a permanent block.

Are there any fees for permanently blocking a Jenius Debit Cards?

Yes, there are. The permanent block fee each for an m-Card, e-Card, x-Cards and GPN x-Card is IDR 50,000. While virtual m-Card for Business Account is being charged with IDR 50,000. These fees will be taken from the Active Balance.

Can I integrate my Jenius Debit Card for third-party services like online transport, PayPal, or AppStore?

Yes, you can register the card number, CVV code and the expiry date of your Jenius Debit Card, especially e-Card, to any third-party services you use. To view the e-Card information, follow these steps:
1. Open the Jenius app.
2. Select Card Center menu.
3. Select e-Card.
4. Select view CVV code.
5. Enter the Jenius password.
6. Select Submit.
7. Touch to copy the card number.
8. Write down the CVV code and expiry date card.

When I make a transaction with a Jenius Debit Card, why is the exchange rate I received not in accordance with the foreign currency exchange rate prevailing at that time?

This is because Jenius applies a 3% principal fee for every foreign currency transaction using Visa. This is to anticipate the fluctuating foreign currency conversion rates.

For example: you make a transaction on Amazon using an e-Card worth $10 with $1 equivalent to IDR14,000. The total exchange rate should be IDR140,000, but Jenius applies a 3% principal fee, bringing the total exchange rate to IDR140,420.

How do I know the foreign currency exchange rates charged when I use a Jenius Debit Card?

For transactions using Visa, Jenius follows the foreign currency exchange rates applied by Visa. You can check the exchange rate of foreign currency through the Visa website at www.visa.co.id.

Does this also apply if I make transactions using the Foreign Currency Balance feature at Jenius?

No, this fee does not apply if you use the Foreign Currency Balance feature at Jenius.

How much is the transaction fee for using Jenius Debit Card abroad?

All transactions abroad using Jenius Debit Card use Visa network, therefore, you will be charged with fee based on Visa rate. For cash withdrawal transaction at ATM machine, you will be charged IDR25,000 per transaction. For checking account balance at ATM machine, you will be charged IDR5.000 per transaction.

What should I do if I forgot my Jenius Debit Card PIN?

Jenius Debit Card PIN can be changed directly from Card Center feature inside your Jenius app.

What is the minimum initial deposit that I must top up to a Jenius Debit Card?

There is no initial deposit that you must top up to your Jenius Debit Card.

What is insufficient funds fee?

Insufficient fund fees are being charged when the balance on your Jenius Visa Debit Cards is not sufficient to pay your transactions.

This fee only applies for transactions using Jenius Visa Debit Cards: m-Card (personal and business account), e-Card, and Visa x-Card. The transaction includes a one-time or recurring (subscription) payment.

Insufficient funds fee is also one of Visa’s policies. Where this policy charged a fee for any failed transactions that are caused by the insufficient or no balance in your Jenius Debit Cards.

Why am I being charged with insufficient funds fee?

You are being charged with insufficient fund fees by a maximum of IDR5,000 per transaction. It occurs because the balance on your Jenius Visa Debit Card (m-Card, e-Card, x-Card) is not sufficient to pay your transactions.

For example, you make an IDR50,000 purchase at a merchant using an x-Card. However, the balance on your x-Card is IDR10,000. When you make a payment and failed, that’s when you are charged with an insufficient funds fee.

From where the insufficient fund fees will be deducted?

Insufficient funds fee will be deducted from Jenius Visa Debit Card that you use for the transaction.

For example, if you use an e-Card to pay a subscription to a merchant, the insufficient fund fees will be deducted from the e-Card.

How much is the insufficient fund fees amount?

The insufficient fund fee is a maximum of IDR5,000 per transaction. This transaction means every payment billing attempt made by the merchant.

After the transaction is failed, the merchant may make a payment billing attempt automatically. This attempt can be done more than once a day. Depends on each merchant.

As a result, you can be charged with an insufficient funds fee more than IDR5,000. It depends on how many payment billing attempts made by the merchant.

Please note that each merchant has a different payment policy. Make sure you read the payment terms and conditions from the merchant carefully. Also, make sure you always have sufficient balance when using Jenius Visa Debit Card.

Will I receive a notification before or after insufficient funds fee deducted?

You will receive a notification when insufficient funds fee has been successfully deducted from your Jenius Visa Debit Card.

What should I do to avoid insufficient funds fee?

Before making a transaction, check your Jenius Visa Debit Card balance via Card Center menu. Make sure you also consider foreign exchange rate conversions, tax, and admin fees when transacting. We suggest you to top up more than the transaction price.

My Jenius Visa Debit Cards has been permanently blocked, will I still being charged with insufficient funds fee?

When you permanently block Jenius Visa Debit Card, make sure you also delete (unlink) your debit card data that is registered at the merchant.

Because although you have permanently blocked Jenius Visa Debit Card, but you haven’t deleted (unlinked) the card data from the merchant, you will still be charged with an insufficient funds fee.

Does insufficient funds fee recorded in In & Out?

Yes, every paid insufficient funds fee will be recorded in In & Out.

How can we help?

Call Us

1500 365