SMBC Indonesia Customer Week 2026

Mechanism

1. This program is valid for new or existing customers of SMBC Indonesia.
2. Program period: September 4 –13, 2026.
3. To participate, customers must visit a nearby SMBC Indonesia & Jenius Offline Experience to get a flyer that can be filled with 6 stamps.
4. To get a stamp, customers must complete the following missions:

   Mission	Details	Total Stamp
   Open Jenius Account	For new customer only	-
   Top Up Balances	Minimum IDR 500.000	1
   Photo dan Post	Selfie at SMBC Indonesia Offline Experience Tag @jeniusconnect and @smbc.indonesia Hastag: #SMBCICustomerWeek	1
   Transaction	Minimum IDR Rp500.000 Excluding outgoing transfers	1
   Member Get Member	Invite a friend to open a Jenius account and join the SMBCI Customer Week program	1
   Visit SMBC Indonesia & Jenius Offline Experience	Pondok Indah Mall 1	1
   	Mall Kelapa Gading 3
   	MRT Fatmawati
   Visit Jenius Lounge	SMBC Indonesia Wealth and Business Hub KCP Pondok Indah	1

5. Customers can also participate in a special mission by placing a time deposit or saving in Flexi Rasa Maxi to receive a free ticket upgrade to the Silver category for the Andrea Bocelli Romanza 30th Anniversary World Tour concert in Jakarta, subject to the following terms.
   SMBC Indonesia Customer Week 2026 Special Mission.

   Mission	Details	Total Stamp
   Transaction	Placement in Flexi Rasa Maxi or Time Deposit min Rp500 milion	1

   Notes : Referring to the terms of the Andrea Bocelli Flexi Rasa Maxi program on https://www.jenius.com/pages/andrea-bocelli
6. This special mission applies to SMBC Indonesia customers, excluding Sinaya Prioritas.
7. Customers who participate in this mission and place a deposit or save a minimum of Rp500 million in Flexi Rasa Maxi have the opportunity to become Sinaya Prioritas customers.
8. Detail about the Andrea Bocelli Romanza 30th Anniversary World Tour concert can be found at https://www.jenius.com/pages/andrea-bocelli.
9. Customers can complete missions and earn stamps during the operating hours of each respeective location.
   • SMBC Indonesia & Jenius Offline Experience Mall Kelapa Gading 3: Monday – Sunday 10.00 - 22.00 WIB.
   • SMBC Indonesia & Jenius Offline Experience Pondok Indah Mall 1: Monday – Sunday 10.00 - 22.00 WIB.
   • SMBC Indonesia & Jenius Offline Experience MRT Fatmawati: Monday – Sunday 08.00 - 20.00 WIB.
   • Lounge Jenius Cabang SMBCI Pondok Indah: Monday - Friday 09.00 - 17.00 WIB.
10. If the customers has completed one mission, the SMBC Indonesia team on location will give a stamp on the customer’s flyer.
11. Missions completed during the program period will only be considered successful upon verification by the SMBC Indonesia team.
12. Each customer may only receive one flyer during the program period.
13. Customers will not get a stamp if the transaction fails, is canceled, is refunded, or cannot be verified.
14. Customers can collect a maximum of 6 stamps throughout the program period.
15. Collected stamps can be redeemed for the following prizes:

    Total Stamp	Prize	Prize Quota per Location
    1	Grab Gift nominal Rp50.000	100
    2-4	Jenius Merchandise – Plushie	25
    5	Jenius Merchandise – Hydro Flask	10
    6	Extra voucher IDR 100K	10

    Mandatory Customer Week x Andrea Bocelli Program Mission (New to Priority Only)

    Misi	Details	Total Stamp
    Visit Jenius Lounge	SMBC Indonesia Wealth and Business Hub KCP Pondok Indah	1
    Transaction	Saving Flexi Rasa Maxi or deposit min 500 million	2

    Notes : referring to the terms of the Andrea Bocelli Nabung Flexi Rasa Maxi program on https://www.jenius.com/pages/andrea-bocelli.
16. Prizes are available while stocks last. If the prizes run out, they cannot be given or replaced. Customers can ask the SMBC Indonesia staff.
17. Stamps are only valid during the program period and cannot be carried over to subsequent periods.
18. Each customer may only participate in this program once during the program period.
19. This program does not apply to SMBC Indonesia employee.

Terms & Condition

1. This program is open to both new and existing Customers.
2. SMBC Indonesia reserves the right to amend the Terms and Conditions of this Program, including but not limited to additions, modifications, and/or the unilateral issuance of further rules after the agreement is accepted.
3. Notifications regarding any changes will be announced through the official websites of SMBC Indonesia and Jenius, and/or other official communication channels.
4. Should the Customer disagree with such changes, they reserve the right to terminate their use of the product and/or service, or opt out of the related program without incurring any fees, fines, or penalties. If the user does not submit a written or electronic objection by the effective date of the changes, they shall be deemed to have accepted the modifications.
5. SMBC Indonesia reserves the right to block accounts, cancel transactions, or revoke offers if the Customer closes their Jenius account and/or if there is any indication of misuse, fraud, and/or other suspicious activities on the user's account.
6. SMBC Indonesia reserves the right to take the following cancellation or blocking actions based on investigation results and/or if there are indications of violations of the applicable Terms and Conditions, bad faith, fraud, and/or other suspicious activities:
   • Cancel transactions and/or revoke rewards or prizes, including instances of fraud such as, but not limited to, fictitious transactions and/or cash withdrawals (cash outs) at merchants and/or other third parties;
   • Block transactions and/or user accounts for the purpose of investigation and/or loss prevention;
   • The User reserves the right to file an objection or complaint regarding SMBC Indonesia's actions, in accordance with the applicable dispute resolution mechanism at SMBC Indonesia and prevailing laws and regulations.
7. This offer cannot be exchanged for cash and cannot be combined with any other promotions.
8. By participating in this offer, the User acknowledges and agrees to all applicable Terms & Conditions.
9. Users are advised to be cautious of potential fraud attempts involving requests for fees or taxes related to this promotional program.
10. The SMBC Indonesia Customer Week 2026 program is only valid at SMBC Indonesia & Jenius Offline Experiences and cannot be combined with Customer Day promotional programs at other Jenius booths. The locations of the SMBC Indonesia & Jenius Offline Experiences are as stated in the program mechanics.
11. For further information, please contact the Jenius Contact Center at 1500365 or email [email protected] or [email protected].