What is Face Recognition feature?
An authentication feature that matches your face detected in the camera with your photo in Jenius or your KTP photo in Dukcapil.
What are the advantages of using Face Recognition feature?
You can switch from your previous device to your new device easily and securely within 5 minutes through Jenius app without having to call Jenius Help, go to Jenius booth, or BTPN branch.
Is there any additional charge from using Face Recognition feature?
No, there is no additional charge to use Face Recognition feature. You only have to make sure that you have updated your Jenius app to the latest version.
How long will my face photo be saved for Face Recognition feature?
Your face photo that is registered for Face Recognition will be saved for an indefinite period of time.
Is it safe to switch device with Face Recognition feature?
Yes. Face Recognition is equipped with layered security such as:
- Password and OTP code.
- Liveness detection feature that can differ an authentic face from a photo or video.
- Has been reviewed and went through vulnerability test by independent party.
Which smartphones and operating systems can be used for Face Recognition feature?
All Android smartphone (min. version 5.0) and iPhone (min. iOS 11) that has a front camera.
What are the differences between Face Recognition feature and biometric login?
Here are the differences between fitur Face Recognition and biometric login.
Face Recognition:
– The registration is done within Jenius app
– The authentication is done by matching your actual face with your photo that is saved in Jenius.
– The registered face photo is only saved in Jenius’ system and it can’t be changed.
– Used for authentication before switching your device to access your Jenius account.
Biometric login:
– The registration is done in your device.
– The authentication is done by matching your actual face with your photo that is saved in your device.
– The registered face photo is saved in your device and it can be changed anytime.
– Used to log in to Jenius app.
Who can use Face Recognition feature?
Face Recognition can be used by all Jenius users. To switch device using Face Recognition, make sure you’ve registered your face to Face Recognition.
How to register my face for using Face Recognition feature?
1. On the Updates For You section in the Home page of your Jenius app, tap the Create Face Profile banner.
2. Choose Register Your Face Now.
3. Follow the instructions given until you have successfully registered.
Why can’t I find the Create Face Profile banner in the Updates For You section?
If you can’t find the Create Face Profile banner in the Updates For You section, it means that your face is registered or you have already registered for Face Recognition before. So, you can switch your device with Face Recognition right away without having to register your face again.
Can I register my face through Jenius booth, BTPN branch, or Jenius Help?
No. You can only register your face for Face Recognition by yourself through Jenius app.
Can I change or delete my registered face photo?
No. Your face photo will automatically be saved and can’t be changed or deleted after you register for Face Recognition.
How can I know that my face photo is successfully registered?
You will receive a push notification and an e-mail that you have successfully registered your face for Face Recognition and the Create Face Profile banner is not in the Updates For You section anymore.
How to switch my device using Face Recognition feature?
Before switching your device, make sure you have registered your face for Face Recognition in your previous device. Next, follow these steps in your new device:
1. Open Jenius in your new device.
2. Input your e-mail, password, OTP code, and create your device PIN.
3. On the information “Your Jenius account is still linked with another device”, choose OK.
4. Choose Do Face Verification Now.
5. Follow the instructions for face verification and make sure your face is inside the designated area.
6. Wait until the face verification and unlink device process is finished.
7. After the face verification and unlink other device process is successful, choose Link to This Device.
8. Log in to your Jenius account.
9. Switching device with Face Recognition is successful and you can now access your Jenius account in your new device!
What will happen if I log in to Jenius in a new device without registering my face for Face Recognition feature first?
You will be informed that your Jenius account is still linked to another device and you will be directed to the Unlink Previous Device page. To switch your device with Face Recognition, choose See How to Register Your Face and follow the instructions given.
I can’t access my previous device and haven’t registered my face for Face Recognition feature. Can I still switch my device?
Yes. If you don’t have access to your previous device to register your face for Face Recognition, you can still switch your device by calling Jenius Help at 1500 365/e-mail [email protected], visiting Jenius booth at these locations, or visiting a BTPN branch nearest to you. Here’s how:
Calling Jenius Help (telephone or e-mail)
1. Tell the Jenius Crew you want to unlink the connected device from your Jenius account.
2. Jenius Crew will ask you to follow a few steps of data matching.
3. You will need to do face-to-face verification via Video Call with Jenius Crew. A link for the Video Call will be sent to your e-mail.
4. Before starting the Video Call, pay attention to the following:
– Make sure you access the link no more that 48 hours after the e-mail was received.
– The link can only be accessed on Monday – Sunday at 8:00 – 22:00 WIB.
– Make sure your internet connection is stable and you have a proper lighting. Other than that, make sure that you’ve given access to access camera and microphone.
5. After finishing the Video Call, wait until you get the verification result e-mail. The process will takes a maximum of 2 working hours if you complete the Video Call between 08.00-17.00 WIB on the working days. If you complete the Video Call after 17.00 WIB, the verification result e-mail will be sent the next day.
Visiting Jenius Booth or BTPN Branch
1. Tell the Jenius Crew you want to unlink the connected device from your Jenius account.
2. Jenius Crew will ask you to follow a few steps of data matching.
3. Your device switching request will be processed immediately.
What are the benefits for switching device using Face Recognition feature compared to via Jenius Help?
– Switch device with Face Recognition uses an authentication feature, while switch device with Jenius Help is done through video call with Jenius Crew.
– Switch device with Face Recognition is done automatically in the system, while switch device with Jenius Help is done manually by Jenius crew.
– Switch device with Face Recognition can be done anytime by yourself without having to be assisted by Jenius Crew.
Can I switch my device more than once in a short period of time?
Yes, but you will have to wait for 15 minutes before switching to another device after the switching process in your previous device is complete.
