What is Face Recognition?
An authentication feature that matches your face detected in the camera with your photo in Jenius or your KTP photo in Dukcapil.
What are the advantages of using Face Recognition?
You can unlink your previous device easily and securely within 5 minutes through Jenius app without having to call Jenius Help, go to Jenius booth, or BTPN branch.
Is there any additional charge from using Face Recognition?
No, there is no additional charge to use Face Recognition. You only have to make sure that you have updated your Jenius app to the latest version.
How long will my face photo be saved for Face Recognition?
Your face photo that is registered for Face Recognition will be saved for an indefinite period of time.
Is it safe to unlink my previous device with Face Recognition?
Yes. Face Recognition is equipped with layered security such as:
- Password and OTP code.
- Liveness detection feature that can differ an authentic face from a photo or video.
- Has been reviewed and went through vulnerability test by independent party.
Which smartphones and operating systems can be used for Face Recognition?
All Android smartphone (min. version 5.0) and iPhone (min. iOS 11) that has a front camera.
What are the differences between Face Recognition and biometric login?
Here are the differences between Face Recognition and biometric login.
Face Recognition:
- The registration is done within Jenius app
- The authentication is done by matching your actual face with your photo that is saved in Jenius.
- The registered face photo is only saved in Jenius’ system and it can’t be changed.
- Used to unlink your Jenius account from your previous device and link it to a new device.
Biometric login:
- The registration is done in your device.
- The authentication is done by matching your actual face with your photo that is saved in your device.
- The registered face photo is saved in your device and it can be changed anytime.
- Used to log in to Jenius app.
Who can use Face Recognition?
Face Recognition can be used by Jenius users that receives Create Face Profile banner in the Home page at the Updates For You section.
How to register my face for using Face Recognition?
1. On the Updates For You section in the Home page, tap the Create Face Profile banner.
2. Choose Register Your Face Now.
3. Follow the instructions given until you have successfully registered.
Why can’t I find the Create Face Profile banner in the Updates For You section?
There are 2 possibilities if you can’t find the Create Face Profile banner in the Updates For You section:
- You have already registered for Face Recognition before, so you can unlink your device right away without having to register your face again.
- We don’t have your face data in our system. If this is the case, you will not be able to unlink your device with Face Recognition at the moment.
Can I register my face through Jenius booth, BTPN branch, or Jenius Help?
No. You can only register your face for Face Recognition by yourself through Jenius app.
Can I change or delete my registered face photo?
No. Your face photo will automatically be saved and can’t be changed or deleted after you register for Face Recognition.
How can I know that my face photo is successfully registered?
You will receive a push notification and an e-mail that you have successfully registered your face for Face Recognition.
How to unlink my device using Face Recognition?
Before unlinking your device, make sure you have registered your face for Face Recognition in your previous device. Next, follow these steps in your new device:
- Open Jenius in your new device.
- Input your e-mail, password, OTP code, and create your device PIN.
- On the information “Your Jenius account is still linked with another device”, choose OK.
- Choose Do Face Verification Now.
- Follow the instructions for face verification and make sure your face is inside the designated area.
- Wait until the face verification and unlink device process is finished.
- After the face verification and unlink other device process is successful, choose Link to This Device.
- Login to your Jenius account.
- Unlink device with Face Recognition is finished and you can now access your Jenius account in your new device!
What will happen if I login to Jenius in a new device without registering my face for Face Recognition first?
You will be informed that your Jenius account is still linked to another device and you will be directed to the Unlink Previous Device page. To unlink your device with Face Recognition, choose See How to Register Your Face and follow the instructions given.
I can’t access my previous device and I haven’t registered for Face Recognition. Can I still unlink my device?
Yes. If you don’t have access to your previous device to register for Face Recognition, you can still unlink your device by calling Jenius Help at 1500 365.
What is the difference between unlink device using Face Recognition and unlink device via Jenius Help?
- Unlink device with Face Recognition uses an authentication feature, while unlink device with Jenius Help is done through video call with Jenius Crew.
- Unlink device with Face Recognition is done automatically in the system, while unlink device with Jenius Help is done manually by Jenius crew.
- Unlink device with Face Recognition can be done anytime by yourself without having to be assisted by Jenius Crew.
Can I unlink my device more than once in a short period of time?
Yes, but you will have to wait for 15 minutes to unlink another device after the unlinking process in your previous device is complete.
