Find out everything you need to know about Jenius

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What is Jenius?

A revolutionary banking application with a VISA debit card to help with any of your banking activities such as saving, transacting or managing money in a simple, smart and safe way. Everything is managed from one place, right from your smartphone.

Is Jenius a bank?

Jenius is Banking Reinvented, which means although it has a function as a bank, but Jenius gives all of the access back to you. So, now you have control over your money and your own money management. Jenius is more than just a bank, because Jenius is also taking part as an enabler to help its user to achieve a smooth integration between life and finance, so you can achieve your aspirations and life goals easily.

Jenius is different from the common bank because all of the banking actvities were made simpler without any need to go to the bank or experience a long queue with so many beaurocracy. Everything can be seen, arranged and managed right from your smartphone.

Is Jenius a mobile banking or e-wallet?

Jenius is different from mobile banking, which is the extension of a bank itself. You don't have to go to a bank and open an account to enjoy the service of Jenius. With Jenius, all banking activities can be done right inside the application, from opening an account, paying bills, transferring money, saving, term deposit, even budget allocation for money management.

Jenius is also different from e-wallet because Jenius can be used not only to do payment or transaction, but also to save money and have term deposit with upto 6.5% interest rate p.a. and also can be used to help you manage your money to achieve a better Life Finance.

What are the advantages I'll receive by using Jenius?

Jenius will help you have a faster transaction process, maximise your money with a higher interest rate, manage your finance with extra debit cards for money allocation and budget limit.

You can have:

  • $Cashtag, an account name to replace your account number, so you don't have to memorize a long account number anymore;
  • Split Bill, to fairly split your bills with friends and families;
  • Card Center, all debit cards management in one place including the daily transaction and withdraw limit, temporary or permanent block.
Other advantages can be seen here.

With Jenius, you can also enjoy free 25x interbank transfer from Jenius app per month and 25x money withdraw from any BTPN and Prima/Bersama ATMs per month, free of administration fee, free of opening and closing account fee, free of opening and minimum balance fee, free of transfer fee and free of card-making fee.

How can I start using Jenius?

You can start by downloading the Jenius app and doing the registration process inside the Jenius app.

How can I add Jenius to my smartphone?

The Jenius app is free. All Android users with minimum OS of KitKat 4.2 and all iPhone users with minimum OS of iOS 7 can experience Banking Reinvented by downloading the app here.

What should I prepare before creating Jenius account?

To create a Jenius account, you need to prepare your identity card, a piece of white paper with your signature on it, and a Taxpayer Identity Number, if you have one.

How do I register a Jenius account?

You can visit a Jenius booth near you or simply follow these steps:

  1. Download the Jenius app on the AppStore or Google Play;
  2. Prepare your ID card (KTP) to register;
  3. If you are within the Greater Jakarta region, proceed with the registration process by tapping on the Activate Now button on the Jenius app to have a Jenius Crew meet you and assist with your account activation;
  4. If you are outside of the Greater Jakarta region or Bandung, visit a BTPN Sinaya or BTPN Purna Bakti branch near you to activate your account. You can find the list of the branches here;
  5. Once your Jenius account has been activated, you can activate your m-Card from the Jenius app, shop using your virtual e-Card, and order an x-Card.
How long is the registrasion process?

If you have already prepared your identity card, your signature on a paper and taxpayer identification number, then the registration process will take less than 10 minutes.

I was asked to create a PIN and password, what's the difference?

PIN and password are needed for different usage. PIN or device PIN is needed to access your Jenius account from your smartphone. Password is needed to log in and account verification when making transactions.

Is it possible to change the name that will be printed on the debit card during the registration process?

You can choose from the options we provide, but if it's already printed on your main Jenius Debit Card or your m-Card, you won't be able to make any changes.

Why do I have to take a selfie with my ID during registration for my Jenius account?

Selfie is needed to protect your ID from being misused by other people, due to the fact that opening Jenius account does not take place in a bank and in front of a bank officer.

Is there any requirement for e-mail address to be registered for Jenius?

Any e-mail address can be used as long as it is still active.

Why is it mandatory to fill in personal data?

It is an obligatory from OJK (as the regulator) when opening a bank account.

Can I still create a Jenius account if I don't have my own income?

Yes, you can, just follow the given steps to register and activate your Jenius account in this page. However, you still need to upload a picture of your Beneficiary Owner's NPWP.

My registration process was interrupted, can I continue it?

You can continue the registration process with the same device within 24 hours. If you would like to continue with another device or reinstall the application, then you have to do the registration process all over again.

What should I do if my registration always fails?

Should this happen, please contact Jenius Help at 1500 365 so that Jenius Crew can help you resolve the matter.

I've tried the onboarding process for a couple of times but always fail. Are there any certain steps I need to do?

Here are some things you need to consider while doing the onboarding process:

  • e-mail address should be written in lowercase (max. 35 characters).
  • Phone numbers need to be typed manually (not copy-paste from the contact list on your smartphone) and avoid spaces.
  • If you didn’t receive a verification code or OTP, make sure your date/time settings in your smartphone is auto-sync.
  • Make sure your KTP photo isn't blurred or truncated, and please don't take a picture of the signature on your KTP to be submitted.
  • Write your name in capital letters.
  • Make sure the password consists of lowercase, capital letters, numbers, and at least 10 characters.
  • The answer to your security question should be in lowercase to avoid confusion later.
  • Do not tap on your smartphone's screen repeatedly while registering, please wait for the app to process your data.
  • If you fail to enter your PIN 3 times, please wait for 5 minutes before trying again.
What should I do if I didn't receive a verification code or OTP?

You can request a new verification code by pressing the Resend button. If you have requested for a new code 3 times in a row, please wait 5 minutes before continuing or contact Jenius Help at 1500 365 for help.

Can I use my Jenius account right after finishing the registration process?

After completing the registration process, your Jenius account is still not active yet. After activating your account, you will receive an e-mail informing you that your account is active.

Can I create a Jenius account without having an NPWP?

Yes, even so, you still have to upload your NPWP within 2 weeks after completing the registration process.

I am still a student, can I create my own Jenius account?

Yes, you can, as long as you have a KTP. You can download the Jenius app from the Google Play Store/App Store or by visiting any Jenius booth. If you are located outside of Jabodetabek or Bandung, visit the branch office of BTPN Sinaya or Purna Bakti to create your Jenius account. The location of BTPN Sinaya branch offices can be seen here.

Can I still create a Jenius account if I'm not eligible to have a KTP yet?

No. You can't make a Jenius account if you are not eligible yet to own a KTP.

Will I still be able to use the Jenius app if I live outside of Jabodetabek and Bandung?

Yes, you can keep using Jenius app. However, for now, the account activation process should still be done at the nearest BTPN Sinaya or Purna Bakti branch office from your residence.

Can I change my personal details that is already registered in Jenius app?

    Yes, you can, by following these steps:

  1. Choose Profile & Settings.
  2. Then tap Edit.
  3. Choose NPWP & personal details.
  4. Change your personal details and tap Save.
Why do I have to activate my Jenius account?

After completing the registration process, your Jenius account is still not active. The activity of sending money or other banking activities in Jenius can not yet be done. In order to fully experience the Banking Reinvented experience and utilize all the features of Jenius to the fullest, you must activate your Jenius account. This is also a process required by the Financial Services Authority (OJK).

How do I activate my Jenius account?

There are 2 ways to activate your Jenius account:

  1. The Jenius Crew comes to you
  2. You can ask a Jenius Crew to come to you and help activate your Jenius account at any time, any where. The operating time of Jenius Crew: Monday-Sunday, 09.00-20.00 WIB (except public holidays).

    Follow these steps:

    1. Make sure the GPS on your smartphone is active.
    2. Open the Jenius app.
    3. Press the Activate button on the main page.
    4. Hit Meet the Jenius Crew at the current location.
    5. You will be directed to the official page at activate.jenius.com.
    6. Call the Jenius Crew to where you are (this process is free)
    7. * Location pin may be slightly different from where you are, but do not worry, you can write your address in detail.

    8. For verification purposes, please have your real KTP ready.
    9. Jenius Crew will ask for a signature and take a photo of your KTP.
    10. Jenius will send an e-mail stating your account is active.
  3. Visit a Jenius Live
    1. Take time to visit and activate your account at Jenius Live.
    2. For verification purposes, please have your real KTP ready.
    3. Jenius Crew will ask for a signature and take a photo of your KTP.
    4. Jenius will send an e-mail stating your account is active.
I live outside Jabodetabek and Bandung, how do I activate my Jenius account?

For those who live outside of Jabodetabek and Bandung, complete the activation process by visiting the nearest BTPN Sinaya and Purna Bakti branch office. Find their locations here.

How do I know my Jenius account has been active?

You will receive an e-mail from Jenius informing you that your Jenius account is now active.

Do I have to open a BTPN account to enjoy Jenius services?

By opening a Jenius account, you are automatically opening a BTPN account. You can enjoy the services provided by BTPN such as cash deposit in any BTPN branches, withdraw cash in any BTPN ATMs and enjoy transfering money to another Jenius account or BTPN account free of fees.

I already have a BTPN account, can I change or transfer my account to Jenius?

Although it is part of BTPN, you still need to create a Jenius account to enjoy Jenius services.

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