How to unlink device or disconnect the device with Jenius account?
You can unlink your device with Face Recognition feature, by calling Jenius Help at 1500 365, e-mail [email protected], or by visiting Jenius booth with a Service Point.
How to unlink a device with Face Recognition:
- Make sure you have registered your face for Face Recognition in your previous device.
- Open Jenius in your new device.
- Input your e-mail, password, OTP code, and create your device PIN.
- On the information “Your Jenius account is still linked with another device”, choose OK.
- Choose Do Face Verification Now.
- Follow the instructions for face verification and make sure your face is inside the designated area.
- Wait until the face verification and unlink device process is finished.
- After the face verification and unlink other device process is successful, choose Link to This Device.
- Login to your Jenius account.
- Unlink device with Face Recognition is finished and you can now access your Jenius account in your new device!
How to unlink a device via Jenius Help or Service Point at Jenius booth:
- Contact Jenius Help by telephone at 1500365 or you can come to Jenius Booth and the nearest Bank BTPN branch office.
- Tell the Jenius crew you want to unlink the connected device from your Jenius account.
- Follow the required verification steps.
- The unlink device process will takes a maximum of 2 working hours if the request accepted between 08.00-17.00 WIB on the working days. For the incoming call that accepted after 17.00 WIB, the unlink device request will be processed on the next working days.
Can I unlink the device without calling 1500 365?
Other than the requests made by phone to 1500 365, you can request unlink device by:
- Using Face Recognition feature in Jenius app.
- Visiting the Jenius Booth.
- Visiting the nearest Bank BTPN branch office.
How do I delete a particular device that I won’t use anymore?
There are 4 options to unlink your device:
- Call Jenius Help at 1500 365.
- Use Face Recognition feature in Jenius app.
- Visit Jenius booth with a Service Point.
- Visit the nearest Bank BTPN branch office.
