How to switch the device that I use to access my Jenius account?
For a faster and easier process, you can switch the device that you use for your Jenius account with Face Recognition feature by following these steps:
1. Make sure you have registered your face for Face Recognition in your previous device.
2. Open Jenius in your new device.
3. Input your e-mail, password, OTP code, and create your device PIN.
4. On the information “Your Jenius account is still linked with another device”, choose OK.
5. Choose Do Face Verification Now.
6. Follow the instructions for face verification and make sure your face is inside the designated area.
7. Wait until the face verification and unlink device process is finished.
8. After the face verification and unlink other device process is successful, choose Link to This Device.
9. Log in to your Jenius account.
10. Switching device with Face Recognition is successful and you can now access your Jenius account in your new device!
You can read more information about Switch Device with Face Recognition feature here. https://www.jenius.com/en/faq/pengenalan-wajah
I want to switch my device, but I haven’t registered my face for Face Recognition feature. What should I do?
You can register your face for Face Recognition feature by following these steps:
1. Open the Jenius app in your previous device.
2. On the Updates For You section in the Home page, tap the Create Face Profile banner.
3. Choose Register Your Face Now.
4. Follow the instructions given until you have successfully registered.
I can’t access my previous device and haven’t registered my face for Face Recognition feature. Can I still switch my device?
Yes. If you don’t have access to your previous device to register your face for Face Recognition, you can still switch your device by calling Jenius Help at 1500 365/e-mail [email protected], visiting Jenius booth at these locations, or visiting a BTPN branch nearest to you. Here’s how:
Calling Jenius Help (telephone or e-mail)
1. Tell the Jenius Crew you want to unlink the connected device from your Jenius account.
2. Jenius Crew will ask you to follow a few steps of data matching.
3. You will need to do face-to-face verification via Video Call with Jenius Crew. A link for the Video Call will be sent to your e-mail.
4. Before starting the Video Call, pay attention to the following:
– Make sure you access the link no more that 48 hours after the e-mail was received.
– The link can only be accessed on Monday – Sunday at 8:00 – 22:00 WIB.
– Make sure your internet connection is stable and you have a proper lighting. Other than that, make sure that you’ve given access to access camera and microphone.
5. After finishing the Video Call, wait until you get the verification result e-mail. The process will takes a maximum of 2 working hours if you complete the Video Call between 08.00-17.00 WIB on the working days. If you complete the Video Call after 17.00 WIB, the verification result e-mail will be sent the next day.
Visiting Jenius Booth or BTPN Branch
1. Tell the Jenius Crew you want to unlink the connected device from your Jenius account.
2. Jenius Crew will ask you to follow a few steps of data matching.
3. Your device switching request will be processed immediately.
