How do I know the status of my transfer?
Your transaction status will always appear on your dashboard every time you have finished sending money or paying bills.
I’ve sent money to my friend but he said he hasn’t received it. Is my money gone?
Your money is safe. There must be a delay due to a bad internet connection or there has been a problem with the server. Please wait for a couple of minutes, your money should be sent by then.
If I send a money request to a receiver’s e-mail or phone number, how can they send money to me?
When you send a money request, that also includes your Jenius account numbers. They can send the money by using one of two transfer methods (SKN/RTGS or ATM transfer) to send money to you.
Is there any transfer fees when making a transfer using Jenius app?
With Jenius, you will get 25 times free of transfer fee to other banks per month, only in the first two months after you have finished the registration process. The fee limit can be seen in Awards inside your Jenius app. You will also not be charged for any additional fees if you make a transfer to another Jenius user or BTPN account holders.
How much is the transfer fee of sending money to other bank from Jenius app?
When you’ve reached the quota limit in Awards menu or if you don’t have any quota limit at all, each transfer you make to other bank will be charged with IDR5,000.
I’ve just sent money to my friend. Why is it not showing in the transaction history?
Please check your internet connection again. A very slow internet connection will make a delay in the recording of your transaction history. Even so, your transaction will still be recorded in the next couple of minutes.
How can I get a transaction receipt after transferring money from the app?
After you have succesfully transferred your money, you can tap View Receipt button from the widget that is being shown. You can also access it from the transaction history in In & Out.
For Samsung Galaxy S8, S8 Plus, S9, S9 Plus, and Note 8 users, you can share the transaction receipt through the sharing button inside Jenius app by ensuring these two things:
1. Adobe PDF app is already installed in your device
2. Download the transaction receipt into your device before you can share it
How can I send money to a BTPN bank account?
1. Choose Send It.
2. Tap Add Recipient.
3. Select BTPN and input the recipient bank account number.
4. Tap Check to check the recipient bank account details.
5. If the data given is right, tap Next.
6. Input the amount of money you want to transfer and tap Next.
7. Review the transfer details before tapping Send Money.
8. You have successfully sent money.
How can I send money to another bank from Jenius?
1. Choose Send It.
2. Tap Add Recipient.
3. Select a bank from the list and input the recipient bank account number.
4. Tap Check to check the recipient bank account details.
5. If the data given is right, tap Next.
5. Input the amount of money you want to transfer and tap Next.
6. Review the transfer details before tapping Send Money.
7. You have successfully sent money.
Your transfer to other bank will be charged with IDR5,000, when you’ve reached the quota limit.
How do I schedule a money transfer?
1. Choose Send it.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose Once on the transfer frequency.
6. Then choose Schedule Transfer.
7. Review the transaction details before tapping Schedule Transfer.
How do I do a repeating money transfer?
1. Choose Send it.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose the transfer Frequency, for example, the transfer will be transferred monthly.
6. Choose End After and choose the number to specify how many times the money will be sent. For example, the repeating transfer will be done monthly, starts from January 1st and will be stopped after the fifth transfer.
7. Then choose Schedule Transfer.
8. Review the transaction details before tapping Schedule Transfer.
What is SKN?
Sistem Kliring Nasional (SKN) is used for transfers to all national bank accounts, including Prima ATM Network and ATM Bersama Network. The transfer takes up to 1 working day. The transfer fee is IDR2,900 (starting 1 April until 31 December 2020) and the maximum transaction limit is IDR200.000.000 per day.
What is RTGS?
Real Time Gross Settlement (RTGS) is the same as SKN, but with a faster delivery time and the transfer fee is IDR25,000.
How do I send money using SKN/RTGS?
1. Choose Send It
2. Choose the recipient.
3. Input the amount of money you want to transfer.
3. If the amount of money is more than IDR50,000,000, Send It will automatically display the transfer options (SKN or RTGS).
5. Fill in the details of the recipient account.
6. Check the details and tap Send Money.
Is there a transaction fee when using SKN/RTGS?
Yes, there is. The transaction fee would be:
IDR2,900 (starting 1 April until 30 juni 2021) for SKN and IDR25,000 for RTGS.
What is the minimum and maximum transfer limit when using SKN/RTGS?
The minimum transfer limit for SKN/RTGS is IDR50,000,000 and the maximum limit is IDR200,000,000.
Is there any particular day and time to use SKN/RTGS?
Yes, you can only use the SKN/RTGS transfer service on working days (Monday – Friday) from 08.00 – 14.00 WIB.
Due to pandemic COVID-19, the operational hours for SKN/RTGS transfer service are adjusted to 08.00 – 13.00 WIB.
Why didn’t I see the SKN/RTGS transfer option when I’m using Send It?
The SKN/RTGS option does not appear on your Send It feature because the amount of money you input does not reach IDR50,000,000 or it is not during the day and time specified by BTPN.
How do I know if the money I transferred through SKN & RTGS has been received by the recipient?
The transfer system using SKN & RTGS is by sending money through the central bank system, so we advise users to also check with the recipient after payment has been made.
If the transfer using SKN/RTGS failed, will I get my money back?
If the transaction failed, the bank will refund the amount of money that you’ve transferred to your account. Transaction fee is not included.
What is BI-FAST?
A service from Bank Indonesia to transfer money in real-time, safe, efficient, and available at any time.
Has Jenius joined the BI-FAST service?
Yes. Jenius has joined the BI-FAST service.
Why use BI-FAST?
– You can transfer money to Jenius from other banks with a lower transaction fee.
– If you don’t have any Awards quota, you can transfer money from Jenius to other banks at an affordable fee.”
How much is the transaction fee by using BI-FAST from Jenius app?
Transaction fee: IDR2,500/transaction.
The fee will be charged if you don’t have any Awards quota.
How much is the limit transaction by using BI-FAST from Jenius app?
– Minimum limit transaction: IDR10,001
– Maximum limit transaction: IDR250,000,000
– Maximum daily limit: IDR250,000,000
How do I transfer money using BI-FAST from Jenius app?
– On Home, choose Pay & Send.
– Choose Send Money.
– Choose Add Recipient.
– Tap the down arrow button to find you recipient’s bank. Make sure the bank has joined the BI-FAST service.
– Input the account number then tap Check.
If the bank and account number are correct, choose Next.
– Input the transfer amount, then choose Next.
– On the confirmation page, choose Send Money.
If the Transaction Fee is IDR2,500 that means you use BI-FAST service.
– Input your Jenius password, then choose Submit.
– You’ve successfully transferred to another bank using BI-FAST!
Aside from Home, you can also access Pay & Send from Mobius Button.
What is the difference between transferring money using BI-FAST, SKN, and RTGS?
BI-FAST
– Transaction fee: IDR2,500/transaction.
– Minimum limit transaction: IDR10,001.
– Maximum limit transaction: IDR250,000,000.
– Transfer time: real-time.
SKN
– Transaction fee: IDR2,900/transaction.
– Minimum limit transaction: IDR50,000,001.
– Maximum limit transaction: IDR200,000,000.
– Transfer time: 1 working day.
RTGS
– Transaction fee: IDR25,000/transaction.
– Minimum limit transaction: IDR100,000,001.
– Maximum limit transaction: IDR200,000,000.
– Transfer time: real-time.
How does money transfer work with BI-FAST from Jenius app?
Every time you transfer money to a bank that is part of the BI-FAST service (min. IDR10,001), Jenius will use BI-FAST service automatically.
How do I make sure I’m using BI-FAST for money transfers?
– Make sure the bank has joined the BI-FAST service.
– Make sure your transfer amount is a minimum IDR10,001.
– Make sure the transaction fee on the confirmation page is IDR2,500.
What will happen if trouble occurs when I transfer money with BI-FAST via Jenius app?
If you don’t have any Awards quota, money transfers can still be made by using the Online Transfer network for a fee of IDR5,000.
If the maximum daily transaction limit with BI-FAST of IDR250,000,000 has reached the limit, money transfers will be directed using SKN with a fee of IDR2,900/transaction or using RTGS of IDR25,000/transaction.
I transferred money to another bank that has joined the BI-FAST service but I was charged a transaction fee of IDR5,000. Why did it happen?
Most likely, this happened because the BI-FAST network was having problems. Therefore, we directed your money transfer using the Online Transfer network with a transaction fee IDR5,000.
Apart from Jenius, which banks have joined the BI-FAST service?
You can see a list of banks in Indonesia that have joined the BI-FAST network here.
*Information is subject to change at any time
How can I send a Moneymoji?
1. Choose Send It.
2. Choose the recipient’s $Cashtag.
3. Input the amount of money you want to transfer.
4. Tap Add Moneymoji (animation).
5. Enter the message you want to convey.
6. Tap Choose Moneymoji.
7. Choose the animation you like the most, then tap Next.
8. Review the transaction details before tapping Send Money.
9. You’ve send your Moneymoji!
How can I send a Moneymoji to a non-Jenius user?
1. Choose Send It.
2. Choose the recipient’s mobile phone number or e-mail address from the contact list.
3. Input the amount of money you want to transfer.
4. Tap Add Moneymoji (animation).
5. Enter the message you want to convey.
6. Tap Choose Moneymoji.
7. Choose the animation you like the most, then tap Next.
8. Review the transaction detail before tapping Send Money.
9. You’ve send your Moneymoji!
Can I send a Moneymoji to a friend who does not yet have a Jenius account?
Yes. You can send a Moneymoji to your friends who does not yet have a Jenius account by sending it to their mobile number or e-mail address.
Can I save the Moneymoji animation to my smartphone?
Yes. You can save and share the Moneymoji animations you’ve received by tapping the Save or Share button on your Moneymoji preview page.
How do I see Moneymoji animation sent by my friend?
1. Go to the Notification Center menu with (the bell icon at the right top of your screen)
2. Select Info tab, then select View Moneymoji to see the animation you’ve received.
Why can’t I send the Moneymoji?
Make sure you are already using the latest version of Jenius app to send the Moneymoji to your friends. Update your Jenius app through App Store or Google Play Store.
