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At the moment, you can’t use Jenius to transfer money to any international banks.
Your transaction status will always appear on your dashboard every time you have finished sending money or paying bills.
Your money is safe. There must be a delay due to a bad internet connection or there has been a problem with the server. Please wait for a couple of minutes, your money should be sent by then.
When you send a money request, that also includes your Jenius account numbers. They can send the money by using one of two transfer methods (SKN/RTGS or ATM transfer) to send money to you.
With Jenius, you will get 25 times free of transfer fee to other banks per month, only in the first two months after you have finished the registration process. The fee limit can be seen in Awards inside your Jenius app. You will also not be charged for any additional fees if you make a transfer to another Jenius user or BTPN account holders.
When you’ve reached the quota limit in Awards menu or if you don’t have any quota limit at all, each transfer you make to other bank will be charged with IDR5,000.
Please check your internet connection again. A very slow internet connection will make a delay in the recording of your transaction history. Even so, your transaction will still be recorded in the next couple of minutes.
After you have succesfully transferred your money, you can tap View Receipt button from the widget that is being shown. You can also access it from the transaction history in In & Out.
For Samsung Galaxy S8, S8 Plus, S9, S9 Plus, and Note 8 users, you can share the transaction receipt through the sharing button inside Jenius app by ensuring these two things:
1. Adobe PDF app is already installed in your device
2. Download the transaction receipt into your device before you can share it