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Most common question

International Money Transfers

Can I use Send It to send money to international bank?

No, you cannot. You can only use Send It to send money to fellow Jenius accounts or other domestic banks.

How can I send money to a BTPN bank account?

1. Choose Send It.
2. Tap Add Recipient.
3. Select BTPN and input the recipient bank account number.
4. Tap Check to check the recipient bank account details.
5. If the data given is right, tap Next.
6. Input the amount of money you want to transfer and tap Next.
7. Review the transfer details before tapping Send Money.
8. You have successfully sent money.

How can I send money to another bank from Jenius?

1. Choose Send It.
2. Tap Add Recipient.
3. Select a bank from the list and input the recipient bank account number.
4. Tap Check to check the recipient bank account details.
5. If the data given is right, tap Next.
5. Input the amount of money you want to transfer and tap Next.
6. Review the transfer details before tapping Send Money.
7. You have successfully sent money.

Your transfer to other bank will be charged with IDR5,000, when you’ve reached the quota limit.

How can I send money through others’ mobile number/e-mail address? (currently unavailable)

1. Choose Send It.
2. Choose the intended mobile number or e-mail address from the contact list.
3. Input the amout of money you want to transfer and tap Next.
4. Review the transaction details before tapping Send Money.

If the mobile number or e-mail address from your contact list is identified as a Jenius user, then the money will be sent directly to your friend’s Jenius account without the need to be confirmed by the recipient’s account.

Make sure the recipient data is correct before you send the money or reconfirm the bank account details to the recipient.

Your transfer to other bank will be charged with IDR3,000, when you’ve reached the quota limit.

How do I schedule a money transfer?

1. Choose Send it.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose Once on the transfer frequency.
6. Then choose Schedule Transfer.
7. Review the transaction details before tapping Schedule Transfer.

How do I do a repeating money transfer?

1. Choose Send it.
2. Choose recipient’s bank account.
3. Input the amount of money you want to transfer.
4. Tap the calendar icon, then choose which date you want the money to be transferred.
5. Choose the transfer Frequency, for example, the transfer will be transferred monthly.
6. Choose End After and choose the number to specify how many times the money will be sent. For example, the repeating transfer will be done monthly, starts from January 1st and will be stopped after the fifth transfer.
7. Then choose Schedule Transfer.
8. Review the transaction details before tapping Schedule Transfer.

What is SKN?

Sistem Kliring Nasional (SKN) is used for transfers to all national bank accounts, including Prima ATM Network and ATM Bersama Network. The transfer takes up to 1 working day. The transfer fee is IDR2,900 (starting 1 April until 31 December 2020) and the maximum transaction limit is IDR200.000.000 per day.

What is RTGS?

Real Time Gross Settlement (RTGS) is the same as SKN, but with a faster delivery time and the transfer fee is IDR25,000.

How do I send money using SKN/RTGS?

1. Choose Send It
2. Choose the recipient.
3. Input the amount of money you want to transfer.
3. If the amount of money is more than IDR50,000,000, Send It will automatically display the transfer options (SKN or RTGS).
5. Fill in the details of the recipient account.
6. Check the details and tap Send Money.

Is there a transaction fee when using SKN/RTGS?

Yes, there is. The transaction fee would be:
IDR2,900 (starting 1 April until 31 December 2020) for SKN and IDR25,000 for RTGS.

What is the minimum and maximum transfer limit when using SKN/RTGS?

The minimum transfer limit for SKN/RTGS is IDR50,000,000 and the maximum limit is IDR200,000,000.

Is there any particular day and time to use SKN/RTGS?

Yes, you can only use the SKN/RTGS transfer service on working days (Monday – Friday) from 08.00 – 14.00 WIB.
From March 30 to August 15, 2020, the operational hours for SKN/RTGS transfer service are adjusted to 08.00 – 13.00 WIB.

Why didn’t I see the SKN/RTGS transfer option when I’m using Send It?

The SKN/RTGS option does not appear on your Send It feature because the amount of money you input does not reach IDR50,000,000 or it is not during the day and time specified by BTPN.

How do I know if the money I transferred through SKN & RTGS has been received by the recipient?

The transfer system using SKN & RTGS is by sending money through the central bank system, so we advise users to also check with the recipient after payment has been made.

If the transfer using SKN/RTGS failed, will I get my money back?

If the transaction failed, the bank will refund the amount of money that you’ve transferred to your account. Transaction fee is not included.

Can I pay my credit card bills using Jenius?

Yes, you can pay your bills from Send It menu by doing these steps:
1. Choose Send It.
2. Choose Bills.
3. Then choose Credit Card.
4. Choose the intended bank.
5. Input the card number, then choose Next.
6. Input the amount that you want to pay.
7. Review the bill amount before you choose Pay Now.

Can I top up my mobile phone using Jenius?

Yes, you can top up your mobile phone from the Send It menu by doing these steps:
1. Choose Send It.
2. Choose Bills.
3. Then choose Mobile Top Up.
4. Choose your provider.
5. Input you mobile phone number and choose the amount you want to top up.
6. Tap Next.
7. Make sure your mobile phone number and the amount are correct, then tap Pay Now.

Can I top up my internet mobile data using Jenius?

For now you can only top up your Telkomsel internet data from Send It menu by doing these steps:
1. Choose Send It.
2. Choose Bills.
3. Then choose Mobile & Data.
4. Choose Data tab.
5. Input your mobile phone number and choose Next.
6. Choose one of the internet data package, then choose Next.
7. Make sure your mobile phone number and the amount are correct, then tap Pay Now.

Can I pay my e-commerce bill using Jenius?

Yes. You can pay your e-commerce bill from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose e-commerce
4. Input the payment code, then choose Next.
5. Review the bills, then tap Pay Now.

Can I pay my phone bill using Jenius?

Yes. You can pay your phone bill from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose Phone Bill.
4..Choose your provider.
5. Input the number, then choose Next.
6. Review the bills, then tap Pay Now.

Can I pay my train ticket using Jenius?

Yes. You can pay your train ticket from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose Transportation.
4. Choose Kereta Api Indonesia.
5. Input the ticket number, then choose Next.
6. Review the bills, then tap Pay Now.

Can I pay my airline ticket using Jenius?

Yes. You can pay your airline ticket from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose Transportation.
4. Choose airlines that you use.
5. Input the booking number, then choose Next.
6. Review the bills, then tap Pay Now.

Can I pay my TV and internet bill using Jenius?

Yes. You can pay your airline TV and Internet from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose TV & Internet.
4. Choose the provider that you use.
5. Input the customer ID, then choose Next.
6. Review the bills, then tap Pay Now.

Can I pay my utilities bill using Jenius?

Yes. You can pay your utilities from Send It.
1. Choose Send It.
2. Choose Bills.
3. Choose Utilities.
4. Choose the company that you use.
5. Input the customer ID, then choose Next.
6. Review the bills, then tap Pay Now.

Can I make electricity payments in Jenius app?

Yes. You can make your electricity payments using PLN Prepaid and PLN Postpaid through the Bills tab in Send It feature from Jenius app.

How do I make a PLN Prepaid electricity payment?

1. Choose Send It.
2. Choose Bills.
3. Choose Utilities.
4. Choose PLN Prabayar.
5. Input your Customer ID/meter number then choose Next.
6. Choose the nominal of electricity token needed and choose Next.
7. Review the bill amount before you choose Next.

How do I make a PLN Postpaid electricity payment?

1. Choose Send It.
2. Choose Bills.
3. Choose Utilities.
4. Choose PLN Pascabayar.
5. Input your Customer ID then choose Next.
6. Review the bill amount before you choose Pay Now.

How much is the transaction fees will be charged when I making a electricity payments through Jenius app?

The transaction fee when you making a electricity payments through Jenius app is IDR1,500.

How do I get my electricity token from my Prepaid PLN purchase?

1. Choose the bell icon on the top right of your Jenius app dashboard page.
2. Choose Info.
3. Choose the View Token on your PLN Prepaid purchase notification.

Can I use Jenius app to top up my e-Wallet balance?

Yes, you can top up your e-Wallet balance through Jenius app by using Send It.

“How do I top up e-Money balance from Jenius app?

1. Choose Send It.
2. Tap Add Recipient.
3. Select the bank of the e-Money provider.
4. Input 16 digit of your e-Money card number.
5. Input the amount of money.
6. If the data given is right, tap Next.
7. Make sure the e-Money card number and the amount of money to be transferred are already correct.
8. If they are, tap Confirm.
9. Review the transaction in In & Out feature.

Update your e-Money balance by doing one of these ways:
1. Open e-Money isi ulang app (make sure the app you are using already supports balance update activity, not just to check the balance), tap your e-Money card on the back of your smartphone, and the balance will be updated in that app. Make sure your smartphone already has NFC technology (Near Field Communication) to be able to run this feature.
2. Through ATM from the bank of the e-Money provider, tap your e-Money card in the space provided, choose update saldo, and you have successfully topped up the e-Money balance.

How do I top up OVO balance with Jenius Debit Card from OVO app?

1. Open OVO app.
2. Choose Top Up.
3. Select the Debit Card as the payment method.
4. Select the amount of balance you want.
5. Input Jenius Debit Card number.
6. Input Jenius Debit Card expiry date.
7. Input Jenius Debit Card CVV code.
8. Choose Isi Saldo.
9. Once the transaction is successful, you can check the balance directly in OVO app.

How can I send a Moneymoji?

1. Choose Send It.
2. Choose the recipient’s $Cashtag.
3. Input the amount of money you want to transfer.
4. Tap Add Moneymoji (animation).
5. Enter the message you want to convey.
6. Tap Choose Moneymoji.
7. Choose the animation you like the most, then tap Next.
8. Review the transaction details before tapping Send Money.
9. You’ve send your Moneymoji!

How can I send a Moneymoji to a non-Jenius user?

1. Choose Send It.
2. Choose the recipient’s mobile phone number or e-mail address from the contact list.
3. Input the amount of money you want to transfer.
4. Tap Add Moneymoji (animation).
5. Enter the message you want to convey.
6. Tap Choose Moneymoji.
7. Choose the animation you like the most, then tap Next.
8. Review the transaction detail before tapping Send Money.
9. You’ve send your Moneymoji!

Can I send a Moneymoji to a friend who does not yet have a Jenius account?

Yes. You can send a Moneymoji to your friends who does not yet have a Jenius account by sending it to their mobile number or e-mail address.

Can I save the Moneymoji animation to my smartphone?

Yes. You can save and share the Moneymoji animations you’ve received by tapping the Save or Share button on your Moneymoji preview page.

How do I see Moneymoji animation sent by my friend?

1. Go to the Notification Center menu with (the bell icon at the right top of your screen)
2. Select Info tab, then select View Moneymoji to see the animation you’ve received.

Why can’t I send the Moneymoji?

Make sure you are already using the latest version of Jenius app to send the Moneymoji to your friends. Update your Jenius app through App Store or Google Play Store.

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