All Indonesian citizens who already have KTP and smartphone.
All type of Android smartphones (min. version of 4.42) and iPhone (min. OS of version 9).
Especially for iOS users who have updated to iOS 15.5, the downloaded Jenius app should be the latest version (v3.14.0) in order to be able to use Jenius optimally.
To create a Jenius account, you need to prepare your identity card and a Taxpayer Identity Number that you submit in your tax report (if you have one). If you want to continue the activation through video call, you need to prepare supporting documents such as Driving Licence/Passport/Student Card or other ID cards that the name listed in accordance with the original identity card.
If you have a valid KTP, but not e-KTP, you can still create a Jenius account. If you haven’t received and still in the process of creating an e-KTP, you can create a Jenius account by taking a picture of the copy of your e-KTP receipt in the registration process and providing an additional identification document to our Jenius Crew, such as SIM (driving license) or passport, while doing your account activation.
Yes, you can. In the registration process, choose “I don’t have an NPWP”. And then, in the account activation process, you need to provide the Beneficial Owner’s NPWP of your partner or parents to our Jenius Crew.
You can start by downloading the Jenius app and doing the registration process inside the Jenius app.
Jenius app is free. All Android users with minimum OS of Kitkat 4.2 and all iPhone users with minimum OS of iOS 9 can experience Banking Reinvented by downloading the app here.
To create a Jenius account, you need to prepare your identity card, and a Taxpayer Identity Number, if you have one.
You can visit a Jenius booth near you or simply follow these steps:
If you have already prepared your identity card and followed the procedure given, then the registration process will take less than 10 minutes.
PIN and password are needed for different usage. PIN or device PIN is needed to access your Jenius account from your smartphone. Password is needed to log in and account verification when making transactions. For more information, you can read this article.
You can choose from the options we provide, but if it’s already printed on your main Jenius Debit Card or your m-Card, you won’t be able to make any changes.
Any e-mail address can be used as long as it is still active.
It is an obligatory from OJK (as the regulator) when opening a bank account.
Yes, you can, just follow the given steps to register and activate your Jenius account in this page. However, you still need to upload a picture of your Beneficiary Owner’s Taxpayer Identity Number.
You can continue the registration process with the same device within 24 hours. If you would like to continue with another device or reinstall the application, then you have to do the registration process all over again.
Should this happen, please contact Jenius Help at 1500 365 so that Jenius Crew can help you resolve the matter.
Here are some things you need to consider while doing the onboarding process:
You can request a new verification code by pressing the Resend button. If you have requested for a new code 3 times in a row, please wait 5 minutes before continuing or contact Jenius Help at 1500 365 for help.
After completing the registration process, your Jenius account is still not active yet. After activating your account, you will receive an e-mail informing you that your account is active.
Yes, even so, you still have to upload yourTaxpayer Identity Number within 2 weeks after completing the registration process.
Yes, you can, as long as you have an Identity Card.
No. You can’t make a Jenius account if you are not eligible yet to own a KTP.
Yes, you can, as long as the Reference Letter is still valid.
Yes, you can keep using Jenius app. You can activate your Jenius account by having a video call with our Jenius Crew.
You can still register wo Jenius with application version 3.1.x. and continue registration like normal with verification code which will be sent through SMS.
Yes, you can resend the verification code 3 times. If you haven’t received the code, please go back to the first page and input your e-mail and phone number, please ensure you have inputted your e-mail and phone number correctly.
Yes, you can resend the verification code 3 times in 5 minutes. If you haven’t received the code, please wait for 5 minutes to then request the SMS for verification link again. You will get a new verification link for each SMS sent.
Please call Jenius Help at 1500 365 for further steps.
Please make sure that the e-mail you received is from [email protected] and SMS will be sent from JENIUS.