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Most common question

Device

I have more than one device, can I use one Jenius account in all of my devices?

Yes. You can authorize several devices to be linked to your Jenius account.

How can I set one of my authorized devices as my primary device?

1. Choose Profile & Settings, and then tap Settings.
2. Choose Authorized Devices.
3. Then tap the three dots beside the icon of the device you want to use as your primary device.
4. Choose Set as Primary Device.
5. Choose Proceed.

I have multiple devices that are linked to my Jenius account, how do I delete a particular device that I won’t use anymore?

1. Choose Profile & Settings, and then tap Settings.
2. Choose Authorized Devices.
3. Then tap three dots beside the device you want to delete.
4. Choose Delete Device.
5. Tap Delete.

Why can’t the Jenius app be accessed on rooted/jailbroken devices?

Apart from the regulations from Bank Indonesia and the Financial Services Authority (OJK), the main reason of this is for your safety when transacting with the Jenius app. Rooted/jailbroken devices are more susceptible to viruses and malware (for example, more prone to data theft).

My device is already rooted/jailbroken, what should I do to still be able to access Jenius?

You can only use the Jenius app if you restore your device to its original settings or use another device that is not rooted/jailbroken.

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