If I have more than one device, can I log in to my Jenius account on all of my devices?
No. As our commitment to improve security and fight against fraudsters, we’ve implemented a new one account one device policy.
I currently have more than one device linked to my Jenius account. Can I still use them
We highly recommend deleting any unused linked devices to easily manage your account and keep them secure.
How do I delete a particular device that I won’t use anymore?
For a faster and easier process, you can use Face Recognition feature to switch the device that you use to access your Jenius account or delete an unused device.
If you encounter issues that prevent you from using Face Recognition, you can switch devices with the help of the Jenius Crew by:
– calling Jenius Help at 1500 365,
– visiting Jenius booth with a Service Point, or
– visiting the nearest Bank BTPN branch office.
You can read more information about deleting or switching your device here.
I lost my device and I can’t log in to Jenius with my new device. What should I do?
You can contact Jenius Help at 1500 365 to get service assistance.
Why can’t the Jenius app be accessed on rooted/jailbroken devices?
Apart from the regulations from Bank Indonesia and the Financial Services Authority (OJK), the main reason of this is for your safety when transacting with the Jenius app. Rooted/jailbroken devices are more susceptible to viruses and malware (for example, more prone to data theft).
My device is already rooted/jailbroken, what should I do to still be able to access Jenius?
You can only use the Jenius app if you restore your device to its original settings or use another device that is not rooted/jailbroken.
