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Most common question


What is Jenius Token?

Jenius Token is used to authenticate any transactions that is being done from Jenius web app. When you make a transaction on web app, you have to verify it with Jenius Token from your mobile app. You can also use the verification code that is created from Jenius Token to print your Jenius Debit Card after completing your registration process in Service Point. Generate Code is also used for non-transaction changes, for example your personal details and corresspondence address.

Where can I withdraw my money?

You can do cash withdrawal using your Jenius Debit Card (m-Card or x-Card) at BTPN ATM or any ATM connected with Prima/Bersama network or Visa network.
For a large amount of cash withdrawal (over IDR10,000,000 but below IDR99,950,000), you can withdraw it at our Jenius TCR machine in Kota Kasablanka Mall by using the QR Code scanner inside your Jenius app (for now, this is limited to Android smartphones only).

What should I do if my cash withdrawal at the ATM failed but the In & Out shows that my balance was already deducted?

You may report this case to Jenius Help by contacting 1500365.

Can I use Jenius services abroad?

Yes, you can use Jenius app and Jenius Debit Cards abroad, because Jenius is part of Visa network.

If I want to transfer funds from abroad to a Jenius account, what is SWIFT (Society for Worldwide Interbank Financial Telecommunication) code for Jenius or PT Bank BTPN Tbk?

You can use SUNIIDJA as the SWIFT code.

Will I get a Jenius passbook saving?

No. Jenius doesn’t provide a passbook saving, however Jenius provides an e-Statement (bank statement) every month that can be accessed and downloaded from Profile & Settings menu inside your Jenius app.

Where can I get a monthly bank statement from my Jenius account?

You can get your monthly e-Statement in the Profile menu, where there will be a list of e-Statements of your Jenius account. You can save them as PDFs or send them to your e-mail address. The e-Statement is available from the moment you activate your Jenius account.

Can I use my transaction history as my bank statement?

Your transaction history in In & Out only covers your primary account or Active Balance. For a bank statement, you need to download your e-Statement to acquire your transaction record from your primary account or Active Balance, Jenius Debit Cards (m-Card, e-Card and x-Cards) and also all of your savings and term deposit in Save It features.

Can I see my transaction history (account mutation) in Jenius?

Yes. You can see you transaction history anytime you want without being limited by the amount of the transaction history. You can even filter it by name of the recipient or the sender.

What is a collection site?

Collection site is a safe place on your internet browser where a recipient can collect money sent to them (via SMS/e-mail) by entering their bank name and account number.

I have a Jenius account, but my friend transferred the money to my other phone number that is not registered to my Jenius account. Can I still receive the money?

Yes, you still can receive the money in your Jenius account. The link that is being sent through SMS or e-mail will direct you to the collection site, where you can choose which of your bank accounts you want the money to be transferred to, including your Jenius account.

How can we help?

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