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Most common question

Security

I lost my smartphone with Jenius app in it. Is my money in Jenius account safe?

You can delete your authorized device from the Jenius web app that you can access through https://secure.jenius.co.id, by accessing Profile & Settings > Settings > Authorized Devices.

What should I do when I lost my Jenius Debit Card?

You can simply block your card temporarily from Card Center until your card is found. If it’s completely lost, you can permanently block the debit card and a new debit card will be delivered shortly.

Why do I need to change my password every 5 months?

This is required for the security of your Jenius account. When you get familiar to your existing password, you’ll be more at risk with the possibility of someone else duplicating and using your password to access your Jenius account. Creating a new password every 5 months is highly recommended.

What should I do if I can’t use Jenius Debit Card while traveling abroad?

Our Jenius Help is always ready to help you wherever you are. You can contact Jenius Help via chat inside Jenius app.

Is my money in Jenius safe?

Jenius app is safe because it takes 2-level authentication to access and perform financial transactions in it. In addition, Jenius is part of BTPN that is guaranteed by the Lembaga Penjamin Simpanan (LPS) so you can be sure your money is safe.

How is the authentication process when making a transaction or changing my personal details in web app?

You will be asked to enter the verification code or OTP that will be sent via SMS to your registered mobile number.

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