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Most common question

Payment with Jenius QR

Where can I make payments with Jenius QR?

You can make payments with Jenius QR at all merchants that have QRIS (QR Code Indonesian Standard).

How do you pay with Jenius QR?

1. Open your Jenius app
2. Select the Pay with QR on the dashboard
3. Place the camera at the QR code
4. Enter the amount you want to pay, then select Next
5. Select Pay Now
6. Enter the Jenius password if the payment amount exceeds the Transaction Authentication limit
7. Done

Is there a transaction limit when making payments with Jenius QR?

Yes. Jenius QR has a minimum transaction limit of Rp1,000 and a maximum of Rp5,000,000 per transaction.

What is the maximum transaction limit of Jenius QR per day?

The maximum transaction limit of Jenius QR is Rp 100,000,000 per day. Please bear in mind that Jenius QR has a different maximum transaction limit compared to Send It.

Are there any additional fees when transacting using Jenius QR?

No, there is none.

Which balance will be deducted when making payments with Jenius QR?

Your Active Balance will be deducted when making payments with Jenius QR.

What should I do if the transaction fails but the balance has been deducted?

If that happens, contact Jenius Help at 1500 365 right away.

Why do I have to enter a password when making payments with Jenius QR?

You must enter a password if the payment amount exceeds the Transaction Authentication limit. You can view and set the Transaction Authentication limit on the Account Settings page.

Is transaction using Jenius QR safe?

Transactions in Jenius are protected with a multi-layered security in the form of biometric fingerprint/face sensor, password, and PIN when logging into the Jenius app.

You can also use the Transaction Authentication (entering a password every time you want to make a payment) by setting a limit as needed. You can set the Transaction Authentication limit on the Account Settings page.

What is QRIS TTM (Tanpa Tatap Muka)?

QRIS TTM (Tanpa Tatap Muka) is a feature that allows you to transact by scanning a QR code image stored in your smartphone gallery. This way, you can make QRIS payments anywhere without meeting face-to-face to scan the code manually.

How do you pay with Jenius QR using QRIS TTM (Tanpa Tatap Muka)?

1. Open your Jenius app
2. Select Scan QRIS menu on Home or Mobius button
3. Tap gallery icon
4. Select the QR code image that you want to scan in your smartphone’s gallery
5. Enter the amount you want to pay, then tap Next
6. Tap Pay Now
7. Enter the Jenius password if the payment amount exceeds the Transaction Authentication limit
8. Payment complete!

What is the requirement for the QR code image that can be used for QRIS TTM (Tanpa Tatap Muka)?

Make sure the QR code image you upload is clear or high resolution, so the code can be scanned easily.

How can we help?

Call Us

1500 365