Where can use Jenius Pay to make payments?
You can make online payments using Jenius Pay at all Jenius merchant partners. Click here to view the complete list.
Is there any requirement to make a payment using Jenius Pay?
1. Make sure you have an active Jenius account.
2. Make sure your Jenius m-Card is already activated.
3. Use $Cashtag to make a transaction with Jenius Pay on the merchant’s website.
Apart from Active Balance, can I choose other sources of funds for Jenius Pay?
Yes, you can choose other sources of funds for Jenius Pay. e-Card, x-Card, and Flexi Cash are the alternative options available.
Why can’t I find Jenius Pay inside my Jenius app?
Transaction with Jenius Pay can only be done on the merchant’s website. You will receive a notification for a payment request on your Jenius App. You need to authorize the payment request to complete your payment.
Are there minimum and maximum limits for Jenius Pay?
– Minimum limit for Rupiah Active Balance, e-Card, and x-Card: no minimum limit
– Minimum limit for Flexi Cash: Rp500,000.
– Maximum limit for all sources of funds: Rp100,000,000.
Is Jenius Pay safe?
Every Jenius Pay transaction will require an authentication from your Jenius App. There will be no transaction made until you authorize it.
Is there a daily transaction limit for Jenius Pay?
Jenius Pay will use the same limit regulations as your main account, based on the transaction limit of your Jenius cards (shared limit).
Can I still make a transaction using Jenius Pay if I have reached the daily transaction limit on my main account (Active Balance)?
No, the limit applied is in accordance with the rules set by Bank Indonesia. If your Jenius account has reached the daily transaction limit, then you can no longer use your Jenius Pay or Jenius Debit Card (by using EDC machine or through an e-commerce site) to make transactions.
What is the difference between Jenius Pay and Jenius Debit Cards (m-Card, e-Card or x-Card)?
To make transactions using Jenius Pay, you only need your $Cashtag and approve the payment through your Jenius App without having to input card details such as card number, expiry date, CVV code, or even OTP code.
Are there any additional fees to make a payment using Jenius Pay?
Additional fees are subjected to each merchant’s policy. Some merchants offer free transaction fee, while others charge extra fees. For example, Tokopedia charges an additional Rp1,000 per transaction. Please contact the merchant to find out more.
People know my $Cashtag, what if someone tries to use my $Cashtag without my permission or my knowledge?
You will receive a notification for every transaction made using Jenius Pay. If you receive a notification from a suspicious transaction, you can ignore or decline the payment request on your Jenius App.
Where can I see my Jenius Pay transaction history?
You can see your Jenius Pay along with others transaction history through In & Out menu.
Who should I contact if my Jenius Pay transaction failed?
You can contact the merchant where you made the transaction.
Who should I contact if my Jenius Pay transaction was successful but the product I bought hasn’t been delivered?
If your transaction was successful, then the payment process with Jenius Pay was also successful. You need to contact the related merchant about the delivery issue.
Who should I contact if my Jenius Pay transaction was declared unsuccessful by the merchant but my Active Balance has been debited?
You can contact the merchant where you made the transaction.
Why can’t I find Flexi Cash in the source of funds list when using Jenius Pay?
Flexi Cash as the source of funds is only available for users that have been granted an access to Flexi Cash services.
Please make sure your Flexi Cash is active and currently not having any payment issues in order to use Flexi Cash as Jenius Pay’s source of fund.
My transaction failed after my payment using Flexi Cash was completed. Will I get my money refunded?
Refunds are subjected to each merchant’s policy. The returned amount will be transferred to your Active Balance. However, the transaction will still be recorded in your Flexi Cash transaction history.
My transaction failed after the payment using Flexi Cash have been completed. What is the status of my Flexi Cash loan?
Your Flexi Cash loan status will remain active. You can see the details on your Flexi Cash page.
When should I pay for my Flexi Cash bill that I used for Jenius Pay transactions?
Payment will be made according to the Flexi Cash due date.
Due date will follow the date of the usage of Flexi Cash as a source of funds for Jenius Pay transcation.
If you have withdrown your Flexi Cash before, the due date will follow the first withdrawal date.
If I used Flexi Cash as a source of funds for Jenius Pay, where can I see the bills?
Open your Jenius App, tap Wealth, choose Credit, tap Used Limit, then choose Loans to see the ongoing installments you currently have.
