Find everything you need to know about Jenius

What are the requirements to get the Flexi Cash offer?

– Have an active Jenius account.
– Indonesian citizen (WNI).
– Aged between 21- to 60-year-old when applying for the offer.
– Living within the area covered by Jenius service.
– Not included in BI Blacklist (DHN), List of Suspected Terrorists and Terrorist Organizations (DTTOT), Negative List Bank and AML List, and Bank Internal Blacklist.
– Having a profession that is not included in the List of Sensitive Professions.
– Do not have any records in Financial Service Information System (SLIK) with the following conditions:

1. If you have a bad loan/bad repayment record (DPD 30+), this should be no more than once in 6 months,
2. Have a good loan repayment record or collectability 1 by the time you apply,
3. Never have been recorded as collect 3, 4, 5 in the last 12 months,
4. Never have been or is currently not under loan restructuring process,
5. Never have been or is currently not under the write-off status.
   

   If I get a Flexi Cash offer, where can I see the information?

On the Wealth page, tap Credit to check the offer.

How long will my Flexi Cash offer last?

The Flexi Cash offer will still be available as long as you fulfill the following conditions.
– Your Jenius account is active.
– There is no decrease in your credit rating (BI checking).

What happen if I get a Flexi Cash offer but don’t apply?

There is no difference whatsoever. The Flexi Cash offer will still be available as long as your Jenius account is active and your credit score (BI checking) doesn’t decrease.

If my Flexi Cash application expired, will I get another offer? When?

The Flexi Cash offer will not expire. The offer will be canceled if your credit rating (BI checking) decreases.

Can I apply for Flexi Cash from Jenius app?

Yes. All Jenius users can apply for Flexi Cash via Jenius App.

How can I apply for Flexi Cash?

– Open the Wealth page, select Credit, then tap Apply Now.
– Read the first-time tutorial, then tap Apply Now.
– Select OK, then select Allow to allow access to Jenius App.
– Complete all information required, then tap Apply for Flexi Cash.
– Read the information, agree to the terms & conditions, then select OK.
– Enter your Jenius password.
– Your Flexi Cash application is complete!

I already got the Flexi Cash offer, why should I apply again?

Because your data needs to be verified by the Financial Information Services System (SLIK) from Otoritas Jasa Keuangan.

How long does it take to get my Flexi Cash application confirmed?

Your application will be confirmed in less than 24 hours. The confirmation process may take more time if further checking is required.

Where can I receive confirmation regarding my Flexi Cash application?

Confirmation regarding the application for Flexi Cash will be sent via e-mail and a notification on the Jenius application.

Why did my Flexi Cash application get rejected?

Your data did not pass the verification process conducted by Financial Information Services System (SLIK) from Otoritas Jasa Keuangan.

If my application is rejected, can I reapply for Flexi Cash again? If yes, when?

Yes. You can apply for Flexi Cash again once you receive a new offer or after 3 months.

If my application got accepted, can I use Flexi Cash right away?

Not yet. You need to activate Flexi Cash first to be able to withdraw funds.

My Flexi Cash application has been approved, what will happen if I don’t activate it?

After approval, Flexi Cash is valid for a period of 30 days.

If you do not activate within 30 days after approval, you must re-submit.

Can I cancel my Flexi Cash application that has been approved? How?

You do not need to cancel the application. Flexi Cash will be automatically deleted if it is not activated within 30 days after approval.

Why do I have to activate Flexi Cash?

You need to activate in order to use Flexi Cash feature.

Once activated, here are three things you can do with Flexi Cash.
– Create a new loan to withdraw Flexi Cash to your Active Balance.
– Using Flexi Cash as a source of funds for online transactions with Jenius Pay.
– Using Flexi Cash as a source of funds to convert transactions into installments with Split Pay.

How do I activate Flexi Cash?

– On the bottom navigation, select Wealth.
– Tap Credit, then select Flexi Cash Activation.
– Fill in personal data then tap Continue in the Flexi Cash approval section.
– Enter your Jenius password and tap Submit.
– Your data will be analyzed before Flexi Cash is active.

Is the Flexi Cash be withdrawn automatically after activation?

No. Flexi Cash withdrawals to Active Balance can only be made if you make a new loan.

Can I withdraw Flexi Cash without activation?

Not. Flexi Cash can only be used after you activate it.

My Flexi Cash is active. What happen if I do not make any cash withdrawal?

Not. Flexi Cash will still be available for you as long as there is no decrease in credit rating (BI checking).

Who decides the amount of my Flexi Cash limit?

The Bank will decide your limit based on the assessment of the Financial Information Service System from the Otoritas Jasa Keuangan (OJK).

Can I increase my Flexi Cash limit? If yes, how?

Increase limit is determined regularly every month. If you meet the criteria, you will automatically get a limit increased without the need to submit.

What should I do to get a higher Flexi Cash limit?

– Actively using Jenius for savings and transactions.
– Always pay Flexi Cash installments on time.

What is the limit usage?

The nominal amount of Flexi Cash that you have withdrawn.

Where can I see my limit usage?

On the Wealth page, check the Credit menu.

What is the remaining loan withdrawal limit?

The nominal amount of Flexi Cash that you haven’t withdrawn.

Where can I see the remaining Flexi Cash withdrawal limit?

– Tap Wealth on the bottom navigation.
– Tapo Credit, then tap Open Flexi Cash.
– The remaining Flexi Cash loan withdrawal limit will be available on the screen.

Why do I have to split my Flexi Cash limit with Jenius Credit Card?

You can have the flexibility to set the limit allocation as needed.

Do you want to be bigger in Flexi Cash? Or more on a Jenius Credit Card instead?

You can also allocate the entire credit limit for Flexi Cash.

Can I use all of my Flexi Cash limits without splitting them with a Jenius Credit Card? If possible, how?

Yes.

If you don’t need a Jenius Credit Card, you don’t need to activate the credit card.

If you already have a Jenius Credit Card simply allocate your entire credit limit for Flexi Cash.

How to withdraw money from Flexi Cash?

You can withdraw money from Flexi Cash by making a new loan.

How do I make a new loan to withdraw money from Flexi Cash?

– Tap Wealth on the bottom navigation.
– Tap Credit, then tap Open Flexi Cash.
– Tap a Withdraw from Flexi Cash (If you activated Flexi Cash after February 8, 2023, on the first withdrawal, the system will send an OTP via SMS for maximum security. Enter the OTP to continue the process).
– Input the withdrawal amount, the purpose of loan, add photos, then select Next.
– Choose the desired tenor, then tap Continue.
– Review the confirmation page, then tap Withdraw.
– Input your Jenius password, then tap submit.
– You have successfully made a new loan!

How do I get an OTP when making a Flexi Cash withdrawal for the first time?

OTP will be sent by the system via SMS. You need to input OTP to continue the Flexi Cash withdrawal process.

How many loans can I create?

The maximum of active loans that you can make is in accordance with the Credit Limit loaned by the bank.

What is the Flexi Cash withdrawal limit?

– Minimum withdrawal limit: IDR 500,000.
– Maximum withdrawal limit: the remaining Flexi Cash limit.

What is the maximum loan tenure I can choose?

You can choose up to 60 months tenure.
The longer the tenor, the cheaper the monthly installments.

Based on bank policies, the minimum nominal installment per month is Rp. 75,000.

Example: If your withdrawal amount is IDR 500,000, the choice of tenor for you is only up to 6 months with an estimated installment before interest in the amount of IDR 83,333.

You can’t choose a tenor over 6 months because the nominal installments per month will be less than Rp. 75,000.

If I don’t input the purpose section on my loan, what is the name on the loan?

LOAN(xxx). The information in brackets adjusts the order of the loan amount you have made.

Can I change the Flexi Cash loan name? If possible, how?

No. You cannot change the Flexi Cash loan name.

How do I add a photo when I make a loan?

– Tap Wealth on the bottom navigation.
– Tap Credit, then tap Open Flexi Cash.
– Tap a Withdraw from Flexi Cash.
– Input the withdrawal amount, the purpose of loan, tap the camera icon, then tap Select from gallery.
– Select a suitable photo.
– Continue the process by tap Continue.
– Choose the desired tenor, then tap Continue.
– Review the confirmation page, then tap Withdraw.
– Input your Jenius password, then tap Submit.
– You have successfully made a new loan!

Can I change my Flexi Cash loan photo? If possible, how?

No. You cannot change the photo on the Flexi Cash loan.

Can I change the existing Flexi Cash tenor?

No. You cannot change the current Flexi Cash tenor.

Do I have to make a Flexi Cash withdrawal all at once?

No. You can make multiple withdrawals as long as the Flexi Cash limit is available.

Can I withdraw all the money in my Flexi Cash?

Yes. You can withdraw all the money based on your Flexi Cash limit in one loan.

I made a second Flexi Cash loan, why is first installment different from the second and subsequent loan installments?

Because there is a difference in the number of days on the first and second loans.

Can I use Flexi Cash as a source of funds for transactions with Jenius Pay?

Yes. Apart from being withdrawn to your Active Balance, you can also use Flexi Cash as a source of funds when confirming payments with Jenius Pay.

What are the benefits of using Flexi Cash as a source of funds for transactions with Jenius Pay?

– Online transactions become more practical.
– Your transaction can be immediately converted into installments.
– Flexible in determining monthly installments based on your financial status.

How do you use Flexi Cash as a source of funds for transactions with Jenius Pay?

– On the checkout page, select Jenius Pay.
– Input your $Cashtag.
– Open the Jenius app, tap the bell icon at the top right.
– Check incoming bills in the Request menu, then select Pay.
– Tap the box below the number of transactions, then tap Flexi Cash.
– Check the amount of money and add the goal of starting a loan (optional), then tap Continue.
– Choose the tenor, then tap Continue.
– Review the confirmation page, then select Withdraw.
– Enter your Jenius password, then tap Submit.
– You have successfully used Flexi Cash as a source of funds for transactions with Jenius Pay!

Can I use Flexi Cash for Split Pay?

Yes. You can use Flexi Cash as a source of funds to convert transactions into installments with Split Pay.

What transactions can I convert into installments with Split Pay?

See more information about Split Pay here.

Where can I see a list of Flexi Cash loans?

– On the bottom navigation, tap Wealth.
– Tap Credit, then tap Limit usage.
– Tap the Loan menu.
– The total amount of installments along with a list of loans and installments is available on the screen.

Where can I see the Flexi Cash installment payment schedule?

– On the bottom navigation, tap Wealth.
– Tap Credit, then tap Limit usage.
– Next payment information containing loan amount, total installment amount, and due date is available at the bottom of the screen. Want more details? Tap the Loan menu.

Is the Flexi Cash transaction history recorded in In & Out and Moneytory section?

Only Flexi Cash installment payments are recorded in In & Out and Moneytory.

Information on ongoing loan installments and loans that have been repaid, are available on the Loans menu from the Wealth page.

What is the Flexi Cash due date?

The date on which you have to pay your Flexi Cash bill.

How does Jenius determine the due date?

The due date is set based on the date you made your first loan.

– If you make a new loan under 15 days from the due date, the first payment for the second loan will be due in the next 2 months.

– If you make a new loan more than 15 days from the due date, the first payment for the second loan will be due in the following month.

Where can I find due date information?

If you have never made a loan, the due date is set based on the date you made the first loan.

If you have made a loan before, you can see the due date information in the following way:
– On the bottom navigation, tap Wealth.
– Tap Credit, then tap Open Flexi Cash.
– See the due date information at the bottom of your smartphone screen.

I currently have two different loans, but why does both of them have the same due date?

It’s because the due date is set from the date you first disbursing the loan. If the two loans start at different times, then the second and subsequent loan maturity dates will due on the same date as the first loan maturity date.

I withdrew my second loan on Flexi Cash, why is the second loan due date is different from the date of my withdrawal?

The due date of the installments will always be the same or adjusted to your first installment due date.

Example: if you take the first Flexi Cash loan on November 9, then you take the second loan on November 15, then the due date for the loan you took on November 15 will also fall on December 9.

I took the second loan from Flexi Cash on the date that close to the first loan due date, when is the second installment payment for the second loan will due?

When you took a loan less than 15 days from the date of the first loan, the first installment payment for the second loan will due in the next 2 months.

For example: if you take your first loan on November 9, then the second loan on November 24 (less than 15 days from the first due date), then the payment for your second loan installment will be withdrawn on January 9.

What happens if my due date coincides with a holiday?

Flexi Cash bill payments are still made on the due date even though it coincides with a holiday.

If the Flexi Cash withdrawal is made on the 31st, when is the due date for payment each month?

If the withdrawal is made between the 26-3, then the first payment will be due in the next 40 days.

If my due date is the 31st, when is the due date for the second loan and so on?

Due date will not occur between 26-3 each month. The due date for the second loan and so on will be the same as the first loan.

What will happen if my Active Balance fund is only enough to pay half of the installment on due date and I haven’t deposited enough fund to pay the rest of the installment on the next day?

The fund in your Active Balance will still automatically be debitted on due date. However, if you haven’t deposited enough fund on the next day, your Active Balance will show the hold amount you need to pay, which is the rest of the installment and the penalty incurred to you. You are expected to pay your installment based on that hold amount.

When do I have to make an installment payment?

Flexi Cash payments are made on the due date.

Will I get a notification or reminder when it’s already approaching the due date?

Yes, you will receive notifications on your smartphone 5 days prior, 3 days prior, a day before and when your installments are due.

How do I make an installment payment?

Flexi Cash payments are done automatically by withdrawing money in your Active Balance.

Make sure you prepare a number of bills that must be paid before 19.00 WIB on the due date.

If your Active Balance is insufficient, a penalty with a predetermined amount will immediately apply.

How do I see the number of installments I have to pay in the following months?

There are three ways to do that:
– Through the Flexi Cash widget in the dashboard,
– By choosing Overview and the number of installments can be seen in The Next Automatic Payment, or
– You can find it in Loans menu.

Can I make a payment by doing a money transfer from other bank?

No. Flexi Cash payments can only be made by withdrawing money from your Active Balance.

Can the installment payments be made at the nearest PT Bank BTPN Tbk. branch office (Sinaya/Purna Bakti)?

No. You can only make a deposit to your Active Balance through the nearest PT Bank BTPN Tbk. branch office, but you can’t make a deposit directly to the loan account.

What if I forgot to move my money from Flexi Saver to Active Balance, can it still be withdrawn directly for Flexi Cash installments?

No. You have to transfer money in Flexi Saver to Active Balance. Flexi Cash payments can only be made using money in your Active Balance.

I have 2 loans that are running and have passed the due date. If my Active Balance is only enough to pay for one of the loans, which loan will withdraw money from my Active Balance?

The first loan to be paid is the first loan taken.

My Active Balance has been deducted, why is there no Flexi Cash payment information on the In & Out?

Flexi Cash payments are made automatically on the due date by withdrawing money from the Active Balance and settlement occurs at the end of the day. During the payment process, the Active Balance debit has not been displayed on In & Out and the Flexi Cash bill will appear unpaid.

After successful payment settlement at the end of the day, Flexi Cash payment status will change and payment information will be available in In & Out.

If within 2x 24 hours Flexi Cash payment information is not yet available in In & Out, please contact Jenius Help at 1500 365.

Can I make a loan payment earlier than the payment date?

Yes, can. Follow this guide for early payment of Flexi Cash.

– On the bottom navigation, select Wealth.
– Tap Credit, then tap Limit usage.
– Tap the Loan menu.
– Choose a loan whose installments you want to pay off early.
– Tap Pay Early.
– Enter the payment amount, then tap Continue.
– Pay attention to the confirmation page, then tap Pay Installments.
– Enter your Jenius password, then select Submit.

How many times can I make an early payment?

Each Flexi Cash loan has two opportunities for early repayment.

Keep in mind, you can only make one early payment within one month.

What is the minimum payment of an early payment?

The minimum payment amount of early payment is 1 installment.

What is the maximum payment of an early payment?

The maximum amount for early payment is the remaining amount of loan that you have not paid.

If I make an early payment, how will the next installment in the following months be adjusted?

The schedule for the next months will be automatically adjusted based on the payment you’ve made. The tenure reduction is also possible depends on the amount of your early payment.

Why can’t I make an early payment?

Some reasons why you cannot make an early payment are:
1. Early payment cannot be made at due date from 19:00 p.m. to 6:00 a.m (Western Indonesian Time).
2. You have made an early payment in that month.
3. You still have an unpaid installment.
4. The amount in your Active Balance is not enough to pay monthly installments.
5. You have not passed the first month payment period.
6. You are in the last month of your installment payments.

What penalty will I incur if I have an installment past the due date?

The penalty will incur one day after due date with details as follow:
First month (one day after due date): IDR50,000
Second month (30 days after due date): IDR75,000
Third month (60 days after due date): IDR150,000
Fourth month (90 days after due date): IDR 175,000

30 days late fees and after will be accumulated with the cost of delays that have been previously charged. There is no additional interest for late payments.

Do I have to pay a fine if I make an early payment?

No, you will not be fined. You will even get a profit and only need to pay the monthly installments if you make an early payment with a payment of more than 1 month.

How do I pay penalties and installments that are missed for more than 6 months or 180 days?

For settlement of missed penalty and installment payments, please contact Jenius at 021-25567000 ext. 11360 or 12427.

What is the interest rate for borrowing money (cash advance) from Flexi Cash?

The interest rate is start from 1.75%. Each person will be charged a different interest for a loan on the Flexi Cash menu depending on the risk profile of each customer.

What is an interest outstanding?

Interest outstanding is the amount of interest you need to pay every month based on the tenure that you have already decided.

What if bank fails to withdraw the money, will I still be charged with the interest?

Yes, customers will automatically be charged with the interest when a debit failure occurs. Customers are advised to report to Jenius Help at 1500 365, if there is any debit failures in their Flexi Cash feature.

If the date of my second loan collection is not the same as my first loan, how is the interest calculation for the second loan at the due date?

Flexi Cash interest uses current interest.
For example: If you make the first loan withdrawal on November 15, then you make a second loan withdrawal on December 9, the due date of your loan payments will fall on January 15. Then the amount of interest to be paid on January 15 will be counted for 36 days.

Will I immediately be charged with interest when I successfully activate my Flexi Cash?

No. Interest will only be charged after setting a loan and making a withdrawal.