What is a Sinaya Prioritas?
Wealth support system to assist you in managing your funds according to your preferences so you can achieve a more productive and progressive life.
What are the advantages of Sinaya Prioritas?
– Integrated priority service feature in Jenius app.
– Personalized services from relationship manager.
– Consult your financial goals with wealth consultation service.
– More quota for free transactions.
– Various privileges you can enjoy according to your preferences.
What is the benefit of Sinaya Prioritas?
With Sinaya Prioritas, you can achieve a more productive and progressive life according to your preferences.
You will get full assistance, starting from planning, financial consulting according to your choice and purpose, to accompanying you to manage your Total Wealth and preparing it to be passed on to your loved ones.
Who can get Sinaya Prioritas?
All Jenius users and Sinaya customers with a total balance at Jenius/Bank BTPN of IDR 500,000,000 and above.
If my total balance in Jenius is over IDR500,000, where can I see the Sinaya Prioritas offer?
You will find a banner to upgrade to Sinaya Prioritas on the Home page of your Jenius app.
I already have a Jenius account, do I need to make a new Jenius account to upgrade to Sinaya Prioritas?
No. You can use your existing Jenius account to upgrade to Sinaya Prioritas and enjoy the services.
How to upgrade to Sinaya Prioritas from Jenius app?
– Find the Sinaya Prioritas banner on the Home page, then tap Upgrade Now.
– Read the information, then choose Next.
– On the last information screen, choose Upgrade.
– Complete your residential address or turn on the toggle, then choose Next.
– Choose a time to be confirmed by a relationship manager via phone call on the next business day, then tap Next.
– Read the terms and conditions, put a checkmark as an agreement, then choose Upgrade.
– Input your Jenius password, then choose Submit.
– Data application for upgrading to Sinaya Prioritas is successful!
How long is the upgrade process to be Sinaya Prioritas?
In about 10 minutes after you submit your data, you can enjoy free transaction bonus quota.
To enjoy all Sinaya Prioritas privileges, your data will be confirmed via phone call by a relationship manager and verified by the system.
What should I do if there is a problem when sending my data to upgrade to Sinaya Prioritas?
Please contact Jenius Help by phone at 1500 365.
After I have sent my upgrade data for Sinaya Prioritas, what should I do next?
Your relationship manager will call you at your selected time on the next business day after you submit your data. Make sure your phone number is active and accept the call for the confirmation process.
What if I can’t be contacted when the relationship manager calls?
If you can’t be contacted on the selected time, your relationship manager will call you again at the same time in the next working days.
What would happen if I can’t be contacted when the relationship manager called me for the second time?
The final verification for upgrading to Sinaya Prioritas takes 3 business days after you submit your data.
If the relationship manager can’t contact you in 3 business days, you will receive a push notification and information on the Sinaya Prioritas banner in your Jenius app to retry the upgrade process.
Upgrading process to Sinaya Prioritas failed because I can’t be contacted by the relationship manager. What should I do if I don’t want to re-upgrade?
– Open your Jenius app, then tap the Sinaya Prioritas banner on the Home page.
– Choose Not Now.
– Continue by choosing Yes, Dismiss This Limited Offer.
How to retry upgrade to Sinaya Prioritas if the previous process failed?
“- Open your Jenius app, then tap the Sinaya Prioritas banner on the Home page.
– Choose Retry Upgrade.
– Choose a time to be confirmed by a relationship manager via phone call on the next business day, then tap Next.
– Read the terms and conditions, put a checkmark as an agreement, then choose Upgrade.
– Input your Jenius password, then choose Submit.
– Your request to retry upgrade to Sinaya Prioritas is successfully submitted. A relationship manager will call you in the next 5 business days.
How do I know if I have successfully upgraded to Sinaya Priority? Is there any changes in my Jenius app?
You will get a push notification that your upgrade to Sinaya Prioritas has been successful. You will also find the Sinaya Prioritas banner on the Home page and a virtual priority card in the Awards menu.
Can my Sinaya Priority service end? If yes, what is the cause?
Yes. You will no longer be able to enjoy Sinaya Priority if your Total Wealth at Jenius is less than IDR500,000,000 for 12 consecutive months.
How to get Sinaya Prioritas service for BTPN customer who doesn’t have a Jenius account?
– Contact your relationship manager.
– Come to Sinaya branch office.
I’m a BTPN customer with a total balance above IDR500,000,000, do I have to create a Jenius account to enjoy Sinaya Prioritas service?
Yes. You will be directed to create a Jenius account to enjoy the full Sinaya Prioritas service.
After my Jenius account is active, is Sinaya Prioritas service automatically available in my Jenius app?
After your Jenius account is active, you have to upgrade to Sinaya Prioritas through your Jenius app.
Why can’t I see my Term Deposit/Mutual Fund/Bancassurance in Jenius app? (For Sinaya Customer)
Please contact your relationship manager for assistance.
Your relationship manager will help you to link your existing products to your Jenius app.
What is the difference between free transaction bonus in Sinaya Prioritas and in another levels in Jenius?
There are more free transaction bonus quota in Sinaya Prioritas and it applies to domestic and international transactions.
How many monthly free transaction bonus quota do I get?
After you upgraded to Sinaya Prioritas, you will get free transaction bonus quota as follows:
– 50x cash withdrawals at domestic and international ATM (with IDR Active Balance)
– 50x interbank transfers via Jenius app and domestic ATM.
For interbank transfers via ATM, please make sure that the ATM machine that you use is not charging any additional fee because Sinaya Prioritas does not cover that fee.
How can I view the free transaction bonus quota that I have?
– On the Home page of your Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Level Detail.
– See your free transaction bonus quota on the shown table.
How much is the transfer fee when I run out of my free quota?
“- Transfer fee through BI-FAST: IDR2,500 per transaction.
– Transfer fee through Real Time Online Transfer: IDR5,000 per transaction.
– Transfer fee through SKN: IDR2,900 per transaction.
– Transfer fee through RTGS: IDR35,000 per transaction.
– Cash withdrawal fee in Prima/Bersama ATM: IDR7,000 per transaction.
– Cash withdrawal fee in overseas ATM: IDR25,000 per transaction.
Info you need to know:
– Free money transfer fees with SKN only apply at Sinaya branch office.
– There could be an additional fee from certain banks if you are using international cash withdrawal.
– Find out more information about cash withdrawal using foreign currency account here.
What is the transaction limit for Sinaya Prioritas?
Transfer limit to other banks: IDR750,000,000 per day with details as follows:
– Interbank transfer limit in BI-FAST network: IDR250,000,000 per transaction.
– Interbank transfer limit outside BI-FAST network: IDR100,000,000 per day.
– Interbank transfer limit with SKN/RTGS: IDR500,000,000 per transaction per day.
Find more information about transaction limit here.
You can change the single purchase limit, daily ATM withdrawal limit, and transaction authentication limit according to your needs from your Jenius app.
What are the privileges from Sinaya Prioritas other than more free transaction bonus quota?
– Personal assistance from a relationship manager.
– Consultation with wealth consultation service.
– Daily money transfer limit up to IDR750,000,000.
– Free Feesible.
– Free safe deposit box.
– Free out-of-branch services.
– Free SKN fee every time you send money at Sinaya branch office.
– Special access to Sinaya Prioritas Lounge.
– Meeting room facilities at Sinaya branch office.
– Gifts that can you can choose in Sinaya Gift app.
– Various vouchers as a form of appreciation.
– Special offers, specifically for Sinaya Prioritas users, including special interest rates/special fees.
– Virtual priority card in Jenius app to access privileges.
What kind of assistance will I get from the relationship manager?
Relationship manager will assist you in making transactions, managing your portfolio, and informing you about market updates. Relationship manager will also help you accessing privileges that you need.
What can I consult with the wealth consultation service?
Education service (can be about health, etc.), market outlook, current market conditions, and consultation regarding investment products that match your risk profile and investment goals.
What is Sinaya Prioritas virtual card?
A card that identifies your Sinaya Prioritas status. This card is available in your Jenius app and can be used at the Sinaya branch office to access the privileges that you can enjoy.
How can I access my Sinaya Prioritas virtual card?
– On the Home page in Jenius app, tap the Sinaya Prioritas banner.
– Choose Show Priority Card.
– Show your Sinaya Prioritas virtual card when visiting Sinaya office branch to enjoy the privileges you need.
Can I use Sinaya Prioritas virtual card for making transactions?
No. Sinaya Prioritas virtual card can only be used to enjoy offline privileges.
Will there be a fee to enjoy Sinaya Prioritas service?
No. Sinaya Prioritas service is free of charge as long as your Total Wealth is above Rp500.000.000.
Do I get a different bank statement?
You will get 2 different statements.
Besides the e-statement that you can download directly through Jenius app, you will also get an Account Consolidation Report (LKR) that will be sent to your e-mail every month.
Account Consolidation Report (LKR) contains a complete report of all accounts that you have at BTPN (not only Jenius).
